Ellen Kelley
Director of Operations at Nautica Queen Cruise Ship | Cleveland, Ohio, United States
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Ellen Kelley serves as the Director of Operations for the Nautica Queen Cruise Ship, where she leverages her extensive background in hospitality and financial management to ensure the seamless operation of a 250-person dining cruise experience. With a dynamic leadership style, Ellen is dedicated to enhancing the guest experience while optimizing operational efficiency across all departments, including food and beverage, event planning, and customer service. Her role involves not only overseeing daily operations but also spearheading key projects aimed at elevating service standards and fostering a culture of excellence among staff.
Ellen's expertise in client recruitment and retention is pivotal to her success. She conducts thorough client needs analyses to tailor experiences that resonate with diverse audiences, ensuring that each cruise is memorable and meets the highest expectations. Her ability to communicate effectively and build trust with both customers and employees has resulted in strong, lasting relationships that contribute to the Nautica Queen's reputation as a premier dining cruise destination.
In addition to her operational responsibilities, Ellen is committed to staff development through comprehensive training programs that enhance hospitality skills and promote teamwork. Her adeptness in budget management and financial oversight ensures that the Nautica Queen not only meets but exceeds profitability targets while maintaining exceptional service quality. As a forward-thinking leader, Ellen Kelley continues to innovate within the hospitality sector, driving the Nautica Queen toward new heights of success in the competitive cruise industry.
Director of Operations at Nautica Queen Cruise Ship in June 2021 to Present
Delegate Sales Specialist at Vendome Healthcare Media/Institute for the Advancement of Behavioral Healthcare in October 2015 to May 2019
Director of Sales at Holiday Inn Cleveland Northeast - Mentor in March 2015 to October 2015
Associate Director of Sales at Positively Cleveland CVB in January 2006 to January 2014
Director of Sales at Holiday Inn Select in January 1992 to January 2006
Catering Sales Manager at Marriott Hotels in January 1990 to January 1992
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Hiring
Advertising
Communication
Financial Analysis
Sales
Hospitality Management
Meeting Planning
Hospitality Industry
Hospitality
Tourism
Hotels
Event Planning
Food & Beverage
Revenue Analysis
Trade Shows
Event Management
Catering
Management
Customer Service
Training
Leadership
Marketing Strategy
Marketing
Budgets
Convention Services
Budgeting
Hotel Management
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Discover more about Nautica Queen Cruise ShipWhat is Ellen Kelley email address?
Email Ellen Kelley at [email protected]. This email is the most updated Ellen Kelley email found in 2026.
What is Ellen Kelley phone number?
Ellen Kelley phone number is +16018187306.
How to contact Ellen Kelley?
To contact Ellen Kelley send an email to [email protected]. If you want to call Ellen Kelley try calling on +16018187306. (updated on September 13, 2024)
What company does Ellen Kelley work for?
Ellen Kelley works for Nautica Queen Cruise Ship
What is Ellen Kelley's role at Nautica Queen Cruise Ship?
Ellen Kelley is Director of Operations
What industry does Ellen Kelley work in?
Ellen Kelley works in the Maritime Transportation industry.
Ellen Kelley Email Addresses
Ellen Kelley Phone Numbers
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