Elizabeth Keys
Director of Product Management at Medallia | New York, New York, United States
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As the Director of Product Management at Medallia, Elizabeth Keys leverages over a decade of experience in Product Support, specializing in SaaS technologies across diverse environments, from agile startups to large enterprise organizations. Her role is pivotal in defining the vision and product strategy that not only aligns with Medallia's overarching business objectives but also resonates with both internal and external stakeholders. Elizabeth has successfully spearheaded initiatives that have doubled the company’s Annual Recurring Revenue (ARR) in just two years, showcasing her ability to drive significant growth through innovative product solutions.
One of her key projects involves the seamless integration of newly acquired technologies into the core Medallia Product Suite. By crafting a holistic solution that addresses the needs of various market segments, Elizabeth has unlocked millions in new revenue streams and created robust cross-sell and upsell opportunities. Her expertise in product design and data analysis enables her to distill complex technical issues into clear, actionable insights, fostering collaboration among cross-functional teams.
Elizabeth’s proficiency in artificial intelligence and her creative approach to problem-solving further enhance her capability to develop products that not only meet but exceed customer expectations. She is also dedicated to building processes that empower support teams through effective training, ensuring that the entire organization is aligned in delivering exceptional value to clients. With a strong foundation in Scrum methodologies, Elizabeth is adept at navigating the fast-paced tech landscape, making her an invaluable asset to Medallia as they continue to innovate and lead in the customer experience management space.
Director of Product Management at Medallia in October 2021 to Present
Senior Director of Product Management at Medallia in August 2024 to Present
Product Manager at Stella Connect by Medallia in September 2020 to October 2021
Head of Technical Support at Stella Connect by Medallia in February 2019 to September 2020
Remote Customer Support Lead at Paperless Post in May 2016 to June 2018
Remote Technical Support Lead at Private WiFi in April 2014 to January 2016
Customer Service Specialist at Midtown Comics in September 2011 to April 2014
Legal Secretary at Law Offices of Lauren A. Baum in January 2010 to January 2012
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Product Design
Team Management
Team Leadership
Artificial Intelligence (AI)
Build Strong Relationships
Product Launch
Communication
Contact Center as a Service (CCaaS)
Strategy
Management
User Experience (UX)
Presentations
Cross-functional Team Leadership
Data Analysis
Productboard
Product Development
Technical Support Leadership
Production Support
Product Strategy
Product Launch Planning
Positioning (Marketing)
Product Leadership
Product Acquisitions
Career Development Coaching
JIRA
Technical Writing
Software as a Service (SaaS)
Testing
Technical Support
Creative Writing
Trello
HTML
CSS
JavaScript
Ruby
Ruby on Rails
Microsoft Office
Customer Service
Leadership
Time Management
Bug Tracking
Process Building
Customer-Facing Content Creator
Knowledge Base Management
Zendesk
Support Team Training
Agile Methodologies
Product Management
Wireframing
Scrum
Problem Solving
Salesforce
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Discover more about MedalliaWhat is Elizabeth Keys email address?
Email Elizabeth Keys at [email protected]. This email is the most updated Elizabeth Keys email found in 2026.
What is Elizabeth Keys phone number?
Elizabeth Keys phone number is +13476937752.
How to contact Elizabeth Keys?
To contact Elizabeth Keys send an email to [email protected]. If you want to call Elizabeth Keys try calling on +13476937752.
What company does Elizabeth Keys work for?
Elizabeth Keys works for Medallia
What is Elizabeth Keys's role at Medallia?
Elizabeth Keys is Director of Product Management
What industry does Elizabeth Keys work in?
Elizabeth Keys works in the It Services And It Consulting industry.
Elizabeth Keys Email Addresses
Elizabeth Keys Phone Numbers
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