Stella Connect

We’re excited to announce that Stella Connect has been acquired by Medallia (NYSE: MDLA) the global leader in experience management. Together, Stella and Medallia will turn contact centers into virtual service centers by connecting feedback to coaching in real time. At Stella Connect, we believe a more engaged front-line team drives higher performance. Our SaaS platform leverages humanized customer feedback and real-time QA and coaching modules to do just that.Our clients like Mercedes Benz, Williams Sonoma, Warby Parker, AXA, and Walmart use that data to:- Gain visibility into performance- Improve coaching and QA- Create a higher performing support team and better customer experience- Reward agents and encourage ownership- Drive consistency across teams