I'm a talented sales operative with a passion for great communication and top-notch customer service. I like people, love solutions, and I'm always looking for opportunities to optimize. I'm organized, personable, technical, and dynamic. I'm currently seeking opportunities to excel in a sales role in the San Francisco Bay Area. Message me anytime for a quick response.

Sales / Customer Service / Production Management / Fulfillment @ • Traveled full-service pop-up retail store to 20+ U.S. cities • Actively engaged global base of customers and prospects via phone, email, video, social media • Met, measured, and listened to thousands of customers purchasing fine MTO clothing • Reported on sales and store traffic, tracked customer data • Entered orders and managed production for made-to-order (MTO) items • Managed retail studio operations, print collateral, photo shoots, and special events • Managed global fulfillment routines, shipping & receiving • Participated in hiring, training, strategic planning, accounting, records management • Represented S.H. as brand ambassador at NYFW, 500 Startups B14 Demo Day, and other events • Posted updates on all company social media channels • Utilized Shopify, ShopSite, Weebly, Ordoro, ShipStation, MailChimp, Square, Authorize.net • Teamworked on Slack, Google Apps, Asana, HowTracker, Streak, Dropbox From December 2013 to November 2015 (2 years) Web Producer / eCommerce @ • Produced online product inventories for six successful season launches per year • Configured weekly MarketLive displays for special offers and sales events • Created unique websites for company events, using Javascript, HTML, and CSS • Coded up to five distinct HTML emails per week for deployment in Vertical Response • Collaborated across creative and eCommerce teams to improve internal production workflow From 2011 to 2014 (3 years) Communications Specialist @ • Published updates to organizational websites, blogs, and print collateral • Coded and launched HTML email campaigns for differentiated audiences • Supported crisis communications, organizational rebranding • Managed social media strategy and posting across platforms • Collaborated across teams to improve Salesforce training modules • Produced videos featuring key staff to elevate organizational culture and brand From 2007 to 2011 (4 years) Web Specialist @ • Designed UI/UX for new college websites; collaborated with web developers • Developed branding and marketing campaigns for academic web sites and projects • Wrote promotional copy, proofread and edited press releases and project proposals • Trained faculty and staff to use MS Office and Dreamweaver From 2003 to 2007 (4 years)

MA, Communication Studies @ San Francisco State University From 2004 to 2007 BA, English (Creative Writing), Cum Laude @ San Francisco State University From 2002 to 2004 Dom Brassey is skilled in: Social Media, Nonprofits, Editing, Community Outreach, Public Speaking, Volunteer Management, Video Editing, Social Networking, Microsoft Office, Workshop Facilitation, Social Media Marketing, Marketing, Research, Creative Writing, Writing