Derrick Stanley

Director Relationship Marketing at Dover Downs Hotel & Casino | Dover, Delaware, United States

About Derrick Stanley

Derrick Stanley serves as the Director of Relationship Marketing at Dover Downs Hotel & Casino, where he leverages his extensive background in hotel and casino management to enhance guest experiences and drive customer loyalty. With a proven track record in overseeing hotel operations and guest service management, Derrick is adept at creating strategic initiatives that foster strong client relations and elevate the overall hospitality experience. His role involves managing a dedicated team of Casino Hosts and overseeing the Players Club and Casino Players Lounges, ensuring that VIP guests receive unparalleled service tailored to their preferences.

Derrick is instrumental in directing the distribution of complimentary offerings, including room stays, show tickets, and food and beverage comps, which are critical in maintaining high levels of customer satisfaction and engagement. By tracking and measuring the results of all sales efforts, he provides valuable insights that inform marketing strategies and operational improvements. His expertise in financial performance and customer service operations allows him to optimize the guest experience while driving profitability for the casino.

Key projects under Derrick's leadership include the enhancement of the VIP services program, which has significantly increased retention rates among high-value players. His commitment to excellence in hospitality management is evident in his hands-on approach to hiring and training staff, ensuring that every team member embodies the values of exceptional customer service. Derrick's proficiency in managing the 1,000-plus win per trip segment showcases his ability to cater to the unique needs of high-stakes players, solidifying Dover Downs Hotel & Casino's reputation as a premier destination for gaming and entertainment.

Derrick Stanley Work

Director Relationship Marketing at Dover Downs Hotel & Casino in July 2002 to Present

Director Of Hotel Operations and Sales at Bally's Dover Casino Resort in June 2021 to Present

Director Hotel Operations & Relationship Marketing at Bally's Dover Casino Resort in September 2020 to July 2021

Derrick Stanley Skills

Financial Performance

Leadership

Casino Management

About Derrick Stanley's Current Company

Dover Downs Hotel & Casino

Discover more about Dover Downs Hotel & Casino

Frequently Asked Questions about Derrick Stanley

What is Derrick Stanley email address?

Email Derrick Stanley at [email protected] and [email protected]. This email is the most updated Derrick Stanley's email found in 2025.

What is Derrick Stanley phone number?

Derrick Stanley phone number is 3026703046 and 3523473861.

How to contact Derrick Stanley?

To contact Derrick Stanley send an email at [email protected] or [email protected] you want to call Derrick Stanley try calling on 3026703046 and 3523473861.

What company does Derrick Stanley work for?

Derrick Stanley works for Dover Downs Hotel & Casino

What is Derrick Stanley's role at Dover Downs Hotel & Casino?

Derrick Stanley is Director Relationship Marketing

What industry does Derrick Stanley work in?

Derrick Stanley works in the Hospitality industry.