David Morad
Program Manager/Contact Center Subject Matter Expert at Steampunk, Inc. | Washington DC-Baltimore Area
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David Morad is a seasoned executive and the Managing Director of Morad Consulting LLC, where he leverages over 25 years of international experience to drive transformative change in customer care and contact center operations. His extensive background in management consulting has equipped him with a unique blend of strategic and technical expertise, enabling him to build and lead world-class organizations that prioritize superior customer experiences. At Morad Consulting, David plays a pivotal role as a Program Manager for a small, disadvantaged government contractor supporting the General Services Administration (GSA), where he oversees a $5 million annual P&L.
In this capacity, David has successfully managed the identification of functional and technical requirements, played a crucial role in proposal activities, and led the full implementation of the FEDRAMP-certified inContact CXOne omnichannel cloud-based solution. His leadership extends to managing two subcontractors, ensuring seamless collaboration and alignment with project goals. David’s adeptness in contact center design and call center start-ups has positioned him as a thought leader in the industry, allowing him to forge strategic partnerships that enhance operational efficiency and customer satisfaction.
His empathetic leadership style fosters a culture of innovation and accountability, empowering teams to excel in delivering exceptional client services. By integrating cutting-edge CRM technologies and best practices, David is committed to elevating the customer experience and driving sustainable growth for his clients. As he continues to navigate the complexities of the consulting landscape, David remains dedicated to shaping the future of customer care through strategic insights and impactful program management.
Program Manager/Contact Center Subject Matter Expert at Steampunk, Inc. in July 2023 to Present
Vice President Of Customer Support at GridPoint in January 2021 to April 2023
Managing Director at Morad Consulting LLC in December 2018 to January 2021
Vice President of Client Delivery and Success (Firm Acquired by Cognosante - Position Eliminated) at Black Turtle Services in March 2017 to December 2018
Managing Director at Morad Consulting in October 2015 to March 2017
AVP/Program Manager, Veteran's Administration Choice Healthcare Program (Temporary Contract) at Sutherland Global Services in November 2014 to October 2015
Director, Client Solutions and Delivery at MAXIMUS Federal Services in September 2011 to November 2014
Director, Contact Optimization at Driva Solutions in April 2007 to November 2012
Director, Client Services at Sutherland Global Services in February 2010 to September 2011
Consultant to SAIC (Sub-Contractor to IBM), Contact Center Technical Team Lead at Self Employed in November 2007 to February 2010
Vice President of Operations at Enable Business Solutions LLC in December 2004 to February 2007
Senior Manager (Company Downsized - Position Eliminated) at AOL in August 2003 to December 2004
Associate at Booz Allen Hamilton in March 1999 to August 2003
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Contact Center Design
Contact Center Operations
Management Consulting
Customer Relations
Workforce Management
Program Management
Network Design
Executive Management
Customer Service
Call Center
Call center start-up
BPO
CRM
Process Improvement
Vendor Management
Designs
Call Centers
Strategic Partnerships
Telecommunications
Leadership
Integration
Management
Customer Satisfaction
Performance Management
Proposal Writing
Change Management
Strategic Planning
Business Process Improvement
Team Building
Entrepreneurship
Training
Business Development
Customer Relationship Management (CRM)
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Discover more about Steampunk, Inc.What is David Morad email address?
Email David Morad at [email protected] and [email protected]. This email is the most updated David Morad email found in 2026.
What is David Morad phone number?
David Morad phone number is +15712174296 and +17034313187.
How to contact David Morad?
To contact David Morad send an email to [email protected] or [email protected]. If you want to call David Morad try calling on +15712174296 and +17034313187. (updated on September 13, 2024)
What is David Morad net worth?
David Morad has an estimated net worth of $750,000 to $999,999
What company does David Morad work for?
David Morad works for Steampunk, Inc.
What is David Morad's role at Steampunk, Inc.?
David Morad is Program Manager/Contact Center Subject Matter Expert
What industry does David Morad work in?
David Morad works in the It Services And It Consulting industry.
David Morad Email Addresses
David Morad Phone Numbers
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