Dave Shapiro

Chief Operating Officer at Premier BPO, Inc. | Grove City, Ohio, United States

About Dave Shapiro

As the Chief Operating Officer at Premier BPO, Inc., Dave Shapiro leverages over three decades of experience in the Business Process Outsourcing (BPO) sector to drive operational excellence and strategic growth. His leadership is pivotal in steering the organization’s global operations, which span across key markets including the United States, the Philippines, China, and Pakistan. Under his guidance, Premier BPO focuses on enhancing the quality of back-office operations while simultaneously reducing costs for clients, a dual objective that underscores the company's commitment to delivering exceptional value in a competitive landscape.

Dave's extensive background in outsourcing and customer experience equips him with a nuanced understanding of the complexities involved in managing large-scale operations. He excels in fostering client relationships and spearheading business development initiatives that align with the company's strategic direction. His hands-on approach to leadership emphasizes cross-functional team collaboration, ensuring that all departments work cohesively towards shared goals.

Key projects under his stewardship include the implementation of innovative technologies and process improvements that optimize operational efficiency and enhance service delivery. By integrating advanced tools such as Salesforce.com, Dave has been instrumental in refining account management practices and elevating the overall customer experience. His entrepreneurial spirit and expertise in telecommunications further empower Premier BPO to adapt and thrive in an ever-evolving market, solidifying the organization’s reputation as a leader in the BPO industry.

Dave Shapiro Work

Chief Operating Officer at Premier BPO, Inc. in February 2020 to Present

President at PCCW Teleservices in October 2014 to February 2020

Chief Sales Officer at Dialogue Marketing in February 2011 to October 2014

Dave Shapiro Education

Bethany College, BA, January 1977 to January 1981

Dave Shapiro Skills

Call Center

Global Sourcing

Business Process Improvement

About Dave Shapiro's Current Company

Premier BPO, Inc.

Discover more about Premier BPO, Inc.

Frequently Asked Questions about Dave Shapiro

What is Dave Shapiro email address?

Email Dave Shapiro at [email protected], [email protected] and [email protected]. This email is the most updated Dave Shapiro's email found in 2025.

What is Dave Shapiro phone number?

Dave Shapiro phone number is 248-797-1313.

How to contact Dave Shapiro?

To contact Dave Shapiro send an email at [email protected], [email protected] or [email protected] you want to call Dave Shapiro try calling on 248-797-1313.

What company does Dave Shapiro work for?

Dave Shapiro works for Premier BPO, Inc.

What is Dave Shapiro's role at Premier BPO, Inc.?

Dave Shapiro is Chief Operating Officer

What industry does Dave Shapiro work in?

Dave Shapiro works in the Outsourcing/Offshoring industry.