A results driven, senior IT professional with over 15 years experience in infrastructure operational support of IT services. In- depth expertise in the analysis, implementation, optimization, and support of distributed information technology components, systems and services. Proven project and people skills to facilitate the bridging of technology and business goals to provide valuable, enterprise wide, business solutions

Sr Cloud Operations Engineer @ From December 2014 to Present (1 year 1 month) Sr ITSM Cloud / Automation Engineer @ Leading a team BMC tools and technology to deliver automated solutions integrated with Remedy ITSM platform. Delivering end-to-end automation solutions that are driven through Remedy's Service Request Management (SRM), Cloud Lifecycle Management (CLM) or other systems. Working with internal customers to examine, improve, document and automate IT processes. A deep and broad understanding of Remedy, BladeLogic and Atrium platform combined with years of experience in System Management, Virtualization, Server Platforms and Infrastructure Management has allowed me to successfully deliver end-end automated IT processes. Recent achievements - End to end automation / provisioning of various IT Services (Storage Request / Server Requests / Server Decommission) - Developed Remedy workflows and exposed as APIs via web services to allow development of tools that can integrate more easily into ITSM. - Incident Creation/ Update / Closure - Change Approval / Change Creation / Change - Started an internal ITSM Automation community to encourage sharing of ideas, knowledge transfer and code / solutions Experience / Skills - BMC Atrium Orchestrator - Remedy AR Server - BladeLogic - Cloud Lifecycle Management (CLM) - CMDB, ADDM - VMware, vSphere, ESX - Web Services From January 2011 to Present (5 years) Greater Seattle AreaInfrastructure Services Lead @ Leading a team of 5 individuals who support Active Directory, DNS and VMware ESX infrastructure. Acting as an escalation manager for these services by representing them at change advisory board (CAB) meetings and during IT emergency responses (ITER) incidents. Set and reviewed quarterly goals for direct reports, wrote and presented annual reviews, provided regular one on ones for coaching and career development. Worked as part of a team on an IaaS (infrastructure as a Service) initiative developing reference architecture, capacity, configuration and server provisioning process and tooling. From December 2007 to January 2011 (3 years 2 months) Sr Systems Administrator @ Responsible for the design, implementation, maintenance, and escalated support of x86 virtual server infrastructure comprising over 50 hosts and 400 guests running business applications, core infrastructure services such as AD, print servers, AV infrastructure, Citrix etc. The estimated cost savings so far are 1.5 Million dollars in hardware, 300K (per year) in cooling and power costs. In addition I supported Windows server systems, including large-scale file, print and engineering application servers supporting Windows, Macintosh, and UNIX workstations. From January 2004 to November 2007 (3 years 11 months) Systems Analyst @ Provided comprehensive, 3rd line, operational support for a Windows 2000 / AD environment supporting 15,000 users worldwide. Designed and implemented technical projects focused on company-wide migrations (Novell Netware NDS platform to Windows AD / IPX to IP), integrations, and reliability improvement solutions. From 2000 to 2003 (3 years) Greater Seattle Area

Darrell Hart is skilled in: BMC Remedy, BMC BladeLogic, BMC Atrium Orchestrator, Cloud Computing, Virtualization, VMware ESX, VMware, ITIL, Enterprise Software, SaaS, Agile Methodologies, VMware Infrastructure, Enterprise Architecture, Active Directory, Scripting