Enterprise Account Manager at Dell EMC
New York, New York
Oracle
Customer Experience Applications Executive
January 2015 to October 2015
Greater Boston Area
Dell Technologies
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Greater New York City Area
Capgemini
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January 2017 to September 2017
Greater New York City Area
Oracle
Account Manager for Oracle
June 2013 to January 2015
Boston
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Oracle Service Line - Senior Manager of Technology Consulting
October 2015 to June 2016
Greater Boston Area
I focus on helping companies better understand how their customers and prospects interact with their company and brand across all channels and how they in turn provide the best customer experience to those customers and prospects. Oracle's Customer Experience is a unified set of marketing, sales, social, CPQ, commerce, service, and MDM cloud solutions. I focus on helping companies better understand how their customers and prospects interact with their company and brand across all channels and how they in turn provide the best customer experience to those customers and prospects. Oracle's Customer Experience is a unified set of marketing, sales, social, CPQ, commerce, service, and MDM cloud solutions.
What company does Daniel DiMaria work for?
Daniel DiMaria works for Oracle
What is Daniel DiMaria's role at Oracle?
Daniel DiMaria is Customer Experience Applications Executive
What industry does Daniel DiMaria work in?
Daniel DiMaria works in the Information Technology and Services industry.
Who are Daniel DiMaria's colleagues?
Daniel DiMaria's colleagues are Chris Rogus, Ian Leue, Rachel Lynch, Andres Trevino, Adam Ardito, George Goodger, Julian Contreras, Toks Fifo, Marion Nammack, and Rachel L.
💼 Past Experience
I have been involved in customer service and technology for over 20 years and I know how to mishandle customer feedback and provide lousy customer service. My experience has taught me that it is never too late to learn and I can improve my skills.I have had a lot of negative experiences with customer service and technology, and have learned that it is never too late to learn and improve my skills. In my time as an Enterprise Account Manager at Dell, I learned that it is crucial for me to keep a clear division of responsibilities between myself and my team. I also need to be strict with my work schedule and be available for work 24/7. I also learned that I need to beasses with my co-workers and be a good example to my employees. I need to stay tight-lipped and not give away too much information about my work to my co-workers. I also need to be patient and learn the ropes of the customer service industry.Overall, I believe that I have learned two things that I can use to improve my skills as a customer service agent: 1) be assertive and take control of my situation when I feel that I need to, and 2) learn as much as I can about the product or service before I interact with a customer. I hope that these two skills can help me get better at customer service, and more importantly, help me get better at handling customer feedback.
🎓 Education
Daniel DiMaria's education has included a Masters of Mangement Studies, Business, Management, Marketing, and Related Support Services at Duke Fuqua School of Business from 2012 to 2013 and an AB, Psychology from Harvard University in 2008. Daniel DiMaria has experience working in the management of businesses and has a strong interest in studying it as an area of study. He has also worked in a number of professional positions in which heamed up with various marketing and business-related fields. Daniel DiMaria has a good understanding of the different dynamics and challenges of marketing and business and is particularly well- equipped to deal with the challenges posed by social media and online platforms. He is also prepared for a variety of career opportunities in the field.
💡 Technical & Interpersonal Skills
Daniel DiMaria has a background in customer experience and technical consulting, both in the personal and professional arenas. DiMaria has worked for both large and small companies, and has an exam-ined understanding of how to best improve customer experiences across all channels and channels of communication. In his time at both Dell and Oracle, Daniel was responsible for creating and managing customer experience applications, both within the company and across different channels such as social, email, and web presence.Daniel Di Maria is extremely reliable and has been subject to few opportunities where he was not able to meet or exceed expectations. He has an extremely positive outlook on life, and is always willing to help out others. He is also a very detail-oriented individual, which allows him to better control and manage tasks and projects. Daniel is also known for his explosive passion for life and his strong work ethic, which has led him to be one of the most decorated and long-serving employees at both Dell and Oracle.
Extraversion (E), Sensing (S), Feeling (F), Judging (J)
0 year(s), 8 month(s)
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Likely
There's 71% chance that Daniel DiMaria is seeking for new opportunities
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