Claudia Luna

Product Management Director at USAA | San Antonio, Texas Metropolitan Area

About Claudia Luna

Claudia Luna serves as the Product Management Director at USAA, where she leverages her extensive experience in developing and executing marketing strategies to drive product innovation and enhance customer satisfaction. With a keen focus on both B2C and B2B relationships, Claudia is adept at navigating the complexities of the financial services industry, ensuring that USAA's travel portfolio not only meets but exceeds customer expectations. Her role involves a strategic partnership with Marketing to define compelling go-to-market strategies and articulate the value propositions of various travel products and features, ensuring they resonate with target audiences.

Claudia's expertise in data analytics plays a pivotal role in her approach to product strategy. By harnessing internal and external data, she formulates insights that enhance competitive intelligence and inform decision-making processes. She is instrumental in developing product dashboards and metric recommendations that provide a clear view of strategic performance, enabling her team to pivot quickly in response to market trends. Her leadership in contract management and negotiation further strengthens USAA's position in the marketplace, allowing for fruitful collaborations with third-party alliances that enhance product delivery.

With a unique blend of strategic vision and tactical execution, Claudia excels in program management and team leadership, fostering an environment of innovation and accountability. Her problem-solving skills and strategic planning capabilities ensure that USAA remains at the forefront of the industry, continually adapting to meet the evolving needs of its members. As she drives key projects forward, Claudia remains committed to enhancing business processes that ultimately lead to improved ROI and customer satisfaction.

Claudia Luna Work