Claire Upton
Associate Director at Wayfair | Limerick, County Limerick, Ireland
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As the Associate Director at Wayfair, Claire Upton plays a pivotal role in shaping the customer experience for millions of online shoppers. Leading a dynamic team of over 300 service agents and managers, Claire is dedicated to delivering exceptional support that not only resolves issues but also fosters long-term customer loyalty. Her expertise in operations and customer relationship management has been instrumental in developing innovative strategies that enhance customer satisfaction and retention rates.
Claire is responsible for setting the vision and strategic roadmap for Global Customer Service Outreach and Escalations, overseeing critical teams that handle Executive Escalations, Legal Escalations, Social Media, and Customer Outreach. This multifaceted role requires a deep understanding of process design and data analysis to identify trends and implement effective solutions that address customer needs. By leveraging her skills in people management and team dynamics, Claire ensures that her teams are well-equipped to navigate complex customer interactions, transforming potential escalations into opportunities for positive engagement.
In addition to her operational responsibilities, Claire is passionate about fostering a culture of continuous improvement and innovation within her teams. She actively promotes the use of advanced customer relationship management (CRM) tools and telecommunications strategies to streamline processes and enhance service delivery. Claire’s commitment to excellence and her ability to manage virtual teams effectively position her as a leader in the customer service industry, driving Wayfair’s mission to provide a seamless and satisfying shopping experience for all customers.
Associate Director at Wayfair in April 2018 to June 2024
Operations Manager at Virgin Media Ireland in January 2017 to April 2018
Seller Support Operations Manager at Amazon in October 2014 to October 2016
Seller Support Team Manager at Amazon in August 2012 to October 2014
Sales at O2 in January 1998 to January 2010
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Team Performance
Business-to-Business (B2B)
Time Management
Operations
Talent Management
Strategic Thinking
Sales Processes
Leadership Development
Customer Service Management
Client Relations
Organization Skills
Key Performance Indicators
Project Management
Coaching
Process Design
Integrated Business Planning (IBP)
People Development
Performance Motivation
Communication
Problem Solving
Team Motivation
People Management
Commercial Operation
Performance Improvement
Business Process Outsourcing (BPO)
Sales Management
Sales Operations
Customer Experience Management
Director level
Digital Strategy
Site Coordination
Data Analysis
Team Management
Management
Team Leadership
Leadership
Virtual Teams
Operations Management
Account Management
Customer Relationship Management (CRM)
Customer Experience
Telecommunications
Performance Management
Business Strategy
CRM
Outsourcing
Program Management
Customer Service
Mobile Devices
VoIP
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Discover more about WayfairWhat is Claire Upton email address?
Email Claire Upton at [email protected]. This email is the most updated Claire Upton email found in 2026.
How to contact Claire Upton?
To contact Claire Upton send an email to [email protected]. (updated on November 04, 2024)
What company does Claire Upton work for?
Claire Upton works for Wayfair
What is Claire Upton's role at Wayfair?
Claire Upton is Associate Director
What is Claire Upton's Phone Number?
Claire Upton's phone (**) *** *** 114
What industry does Claire Upton work in?
Claire Upton works in the Retail Office Equipment industry.
Claire Upton Email Addresses
Claire Upton Phone Numbers
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