Chris Boucher
Global Director, Innovations Program Management at Genesys | Washington, District of Columbia, United States
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As the Global Director of Innovations Program Management at Genesys, Chris Boucher plays a pivotal role in shaping the future of customer experience through cutting-edge technology and strategic project management. With over 20 years of experience in sales and customer success, Chris is adept at navigating the complexities of the SaaS and cloud computing landscape, ensuring that Genesys remains at the forefront of innovation in the software industry. His expertise in hosted managed services, including IVR, ACD, and CRM solutions, allows him to effectively bridge the gap between customer needs and organizational objectives.
Chris champions cross-functional collaboration, bringing together diverse teams to drive the successful integration of leading innovation products and AI solutions into the market. His hands-on approach to vendor management and solution selling ensures that Genesys not only meets but exceeds client expectations, fostering long-term relationships that enhance customer experience. By leveraging his skills in multi-channel marketing and enterprise software, Chris is able to identify and resolve complex business challenges, positioning Genesys as a trusted partner in the ever-evolving landscape of customer engagement.
Under his leadership, key projects have focused on harnessing AI capabilities to streamline operations and enhance service delivery, ultimately driving customer satisfaction and loyalty. Chris's dynamic leadership style and results-driven mindset empower his teams to innovate boldly, ensuring that Genesys continues to lead the charge in delivering transformative solutions that redefine customer interactions across industries.
Global Director, Innovations Program Management at Genesys in February 2024 to Present
Global Services and Success Director - Innovations Team at Genesys in August 2021 to February 2024
Sr. Manager, Global Partner Success and Sales at Genesys in June 2019 to August 2021
Sr. Manager, Global Customer Success and Sales at Genesys in January 2017 to May 2019
Senior Customer Success Manager at Genesys in February 2014 to December 2016
Senior Account Manager at Genesys in July 2009 to January 2014
Account Executive at Genesys in June 2008 to June 2009
Account Executive at Integrated Research in December 2004 to June 2008
Account Manager at Oracle in March 2004 to November 2004
Director of Business Development at Advanced Systems in January 2003 to January 2004
Federal Civilian Account Manager at CDW in January 2003 to January 2003
Channel Account Manager at UUNET in January 1998 to January 2002
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CRM
SaaS
IVR
Cloud Computing
Sales
Salesforce.com
VoIP
Account Management
Channel
Partner Development
Direct Sales
Federal Government
Management Consulting
Vendor Management
Product Management
Strategic Partnerships
Management
Mentoring
Call Centers
Enterprise Software
Solution Selling
Unified Communications
Channel Partners
Lead Generation
Go-to-market Strategy
Sales Process
Customer Experience
Professional Services
Pre-sales
Software Industry
Demand Generation
Business Alliances
Partner Management
Mobile Devices
Product Marketing
Telecommunications
Sales Operations
Start-ups
Strategy
Multi-channel Marketing
Sales Enablement
Business Development
B2B
Data Center
Software as a Service (SaaS)
Contact Centers
Customer Relationship Management (CRM)
Voice over IP (VoIP)
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Discover more about GenesysWhat is Chris Boucher email address?
Email Chris Boucher at [email protected] and [email protected]. This email is the most updated Chris Boucher email found in 2026.
What is Chris Boucher phone number?
Chris Boucher phone number is +17034340272 and +13023778745.
How to contact Chris Boucher?
To contact Chris Boucher send an email to [email protected] or [email protected]. If you want to call Chris Boucher try calling on +17034340272 and +13023778745. (updated on November 04, 2024)
What is Chris Boucher net worth?
Chris Boucher has an estimated net worth of $750,000 to $999,999
What company does Chris Boucher work for?
Chris Boucher works for Genesys
What is Chris Boucher's role at Genesys?
Chris Boucher is Global Director, Innovations Program Management
What industry does Chris Boucher work in?
Chris Boucher works in the Software Development industry.
Chris Boucher Email Addresses
Chris Boucher Phone Numbers
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