Cheryl Miller
EPMO, ECMO, Operations, Client & Vendor Relations Optimization at OCaaSper | Fort Lauderdale, Florida, United States
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Cheryl Miller is a seasoned professional with a global career dedicated to enhancing both external and internal customer experiences through strategic analysis and optimization. Currently serving as the EPMO and ECMO at OCaaSper, Cheryl plays a pivotal role in driving operational excellence and client/vendor relations optimization. Her expertise lies in developing and implementing standardized, transferable, and sustainable solutions that ensure business continuity for numerous Fortune 500 brands.
In her current role, Cheryl is instrumental in the development of the OCMaaS startup, where she crafts the vision, operating plan, pricing strategy, and marketing approach. Her comprehensive skill set enables her to create impactful business collateral and sales strategies, ensuring a seamless implementation methodology and robust training curriculum. Cheryl’s collaborative approach with sales teams, C-suite executives, and vendors has consistently delivered significant revenue growth, showcasing her ability to lead cross-functional teams effectively.
As a shared services operations leadership partner, Cheryl provides strategic roadmap principles, facilitating presentations, workshops, and training sessions that empower organizations to integrate new systems smoothly. Her focus on operations, professional services, and EPMO optimization specifically targets SLED Government CIOs, enabling them to navigate complex state-wide initiatives successfully. With a strong foundation in project management, contact center transformation, and business process outsourcing (BPO), Cheryl Miller exemplifies a leader committed to driving innovation and excellence in customer relationship management and operational efficiency.
EPMO, ECMO, Operations, Client & Vendor Relations Optimization at OCaaSper in November 2015 to Present
VP Program Management, Senior Consultant Partner at Walkabout Workplace in August 2014 to March 2018
EPMO, Operations & Vendor Management Consultant at Ridgehead in August 2012 to August 2014
Senior Director, Global Operations - EPMO & ECMO at SYKES in June 2009 to July 2012
Senior Director, Global Operations at SYKES in August 2005 to June 2009
Director Solutions Architecture at SYKES in July 2004 to August 2005
Solutions Architect at SYKES in July 2002 to June 2004
Senior Implementation Project Manager at SYKES in June 2001 to June 2002
Implementation Manager at SYKES in June 2000 to June 2001
Regional Service Delivery Manager at NSEM in July 1998 to June 2000
Sr. Operations Manager at Convergys in November 1996 to July 1998
Bilingual Team Manager at Convergys in December 1994 to November 1996
Bilingual Agent at Convergys in June 1994 to December 1994
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Request for Proposal (RFP)
Time Management
Succession Planning
P&L Management
Complex Project Management
Cross-functional Team Leadership
Capacity Management
Business Consulting
Outsourcing
BPO
Call Centers
Operations Management
Workforce Management
Contact Centers
Customer Experience
Project Management
Vendor Management
Call Center
Change Management
Business Strategy
Offshoring
Performance Management
Project Planning
Business Transformation
Operational Excellence
Employee Engagement
Project Portfolio Management
Process Consulting
Business Process Re-engineering
Situational Leadership
Leadership Development
Strategic Financial Planning
Talent Management
Customer Experience Transformation
Contact Center Transformation
Event Management
Negotiation
Creative Solutions
Profit Maximization
Process Excellence
Contact Center Consulting
Operational Optimization
Performance Transformation
Driving Operational Excellence
Service Delivery Optimization
Organizational Behavior
Business Process Improvement
Sarbanes-Oxley Act
Gramm-Leach-Bliley
Business Process Outsourcing (BPO)
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What is Cheryl Miller email address?
Email Cheryl Miller at [email protected]. This email is the most updated Cheryl Miller email found in 2026.
What is Cheryl Miller phone number?
Cheryl Miller phone number is +12197301210 and +12193094034.
How to contact Cheryl Miller?
To contact Cheryl Miller send an email to [email protected]. If you want to call Cheryl Miller try calling on +12197301210 and +12193094034. (updated on November 04, 2024)
What is Cheryl Miller net worth?
Cheryl Miller has an estimated net worth of $150,000 to $249,999
What company does Cheryl Miller work for?
Cheryl Miller works for OCaaSper
What is Cheryl Miller's role at OCaaSper?
Cheryl Miller is EPMO, ECMO, Operations, Client & Vendor Relations Optimization
What industry does Cheryl Miller work in?
Cheryl Miller works in the Software Development industry.
Cheryl Miller Email Addresses
Cheryl Miller Phone Numbers
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