Principal Support Engineer @ Symantec From April 2007 to August 2012 (5 years 5 months) Senior Support Engineer @ Altiris From April 2001 to March 2007 (6 years) Compaq Certified Black Belt - Process Improvement Manager @ Compaq From April 1997 to March 2001 (4 years) Support Manager - Software @ Microcom From 1991 to 1997 (6...
Principal Support Engineer @ Symantec From April 2007 to August 2012 (5 years 5 months) Senior Support Engineer @ Altiris From April 2001 to March 2007 (6 years) Compaq Certified Black Belt - Process Improvement Manager @ Compaq From April 1997 to March 2001 (4 years) Support Manager - Software @ Microcom From 1991 to 1997 (6 years) Principal SQA Engineer - Mobile Management @ Symantec From August 2012 to September 2014 (2 years 2 months) Waltham, MaSenior Principal Information Development Engineer @ Symantec 1. Lead video production in our group. This involves producing video content from ground level. The production sequence includes the following:-Script creation-Configure virtual machines in lab environment to produce activity for screencast capture.-Video effects production work-Voice-Over work for all video contentProduced over 40 videos in heavy distribution.Mission statement for video content: Our products can be complex. The goal of our video content is to inform customers of the power of our product in their environment and to illustrate the simplicity of implementation, whatever their use-case. 2. Lead technical mentor for group and responsible for VM lab architecture and design. Simulation of malicious threats and viruses in containerized environment with policy implementation for alerts and remediation practices .3. To support a production environment relative to the product, I have built two separate virtual labs using Oracle Virtual box and VMWare. An Active Directory domain, Outlook Exchange Server and several desktop and server virtual machines were included in this build process. This lab environment is now used by other engineers to test and learn E2E cycle. 4. Proficient in mobile technologies including, Mobile Device Management (MDM), Apple application development, Windows app devleopment, Django, Python and json. 5. Leading API initiative by utilizing Swagger and Stoplight to expose public API library.6. Successfully interfaced with Scrum teams in Pune, Mountain View and Waltham to provide clear direction and specific goals to the related function.7. During product implementation and test, report any bugs to QA and record in local bug database, thus providing an extension of QA function.8. Provide input in Scrum meetings at story time to influence product design and direction leveraging QA test experience and 20 years of customer experience.9. Linux, and Windows experience. Cambridge, Ma
Principal Support Engineer
April 2007 to August 2012
Senior Support Engineer
April 2001 to March 2007
Compaq Certified Black Belt - Process Improvement Manager
April 1997 to March 2001
Support Manager - Software
1991 to 1997
Principal SQA Engineer - Mobile Management
August 2012 to September 2014
Senior Principal Information Development Engineer
Comuter Processing Institute
Certificate in Computer Programming, Computer Science
1986 to 1986
Microsoft Certified Professional (MCP)
MCP, Windows 2000
2000 to 2000
Western New England University
Accounting and Finance
1978 to 1981
The University of Connecticut
Business Administration and Management, General
1984 to 1985
Greens Farms Academy
1977 to 1978
What company does Charlie Melega work for?
Charlie Melega works for Symantec
What is Charlie Melega's role at Symantec?
Charlie Melega is Principal Support Engineer
What industry does Charlie Melega work in?
Charlie Melega works in the Computer Software industry.
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