Charlie Havens's Email Addresses & Phone Numbers

📖 Summary

Developer - Salesforce Specialist @ Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas Leading Enterprise Administration and Governance across 12 Salesforce instances with responsibilities for implementing Salesforce DevOps tools and relevant processes and a focus on mitigating security risks on the Salesforce platform. Chicago, ILSalesforce Customer Success Leader @ TEKsystems In 2018, TEKsystems Global Services acquired Global Tech and Resources to expand its footprint in delivering Salesforce solutions. I was recruited to join this new unit at TEKsystems Global Services and was charged with building Salesforce delivery teams, instituting best practices and revamping service offerings, and managing key client relationships.Select achievements and client projects include:• ACT, Inc – Salesforce DevOps and release management process assessment.• Allegis Group – Lead architecture discovery and established team to implement Salesforce Cases for an employee HR issue resolution center.• P & G Chemical – Conceptualized and built sample web to Salesforce request system and designed plan to move from Classic to Lightning.• Resuscitated business relationship with Mobile Mini; shifted client from terminating contract to securing two year extension through rebuilding delivery processes and trust in services and team. • T. Rowe Price – Conducted initial story and feature gathering workshops; directed solutioning of 14-member delivery team for Financial Services Cloud.(This role has had several titles– Technical Services Manager, Salesforce Practice Architect, and now, Customer Success Leader.) From May 2017 to October 2019 (2 years 6 months) Chicago, IllinoisSalesforce Solutions Consultant @ Global Tech & Resources In 2013, I joined Global Tech and Resources, where I served as an internal Salesforce subject matter expert and worked with clients to increase their organizational efficiency with Salesforce implementations and optimizations. Key client projects and organizational contributions include:• T. Rowe Price – Scrum Master / Technical Solution Manager for 18-member team implementing B2B Salesforce Sales Cloud. Completion of initial project resulted in additional contract for B2C Financial Services Cloud solution.• Adar IT’s – Developed Sales Cloud and Pardot to optimize sales processes.• Authentify – Conducted requirements analysis and solutioning of Salesforce Customer Community to provide financial customers access to aggregated success/failure data of contractual two-factor authentication services.• Indiana Lakeshore Dunes Learning Center – Built business analysis and Salesforce solution for school district and camper management system.• Columbia Colleges’ Chicago Center for Arts Partnership Research Project – Solutioned mobile app for tracking teacher effectiveness research.• Founded Chicago Salesforce Partner User Group to enable best practice information sharing among colleagues. Grew to 150+ members in 3 years. • Facilitated Salesforce Partner Meet Up sessions at Dreamforce (2014 & 2015) From April 2013 to May 2017 (4 years 2 months) Rolling Meadows, ILSalesforce Administrator/Consultant @ Wooded Isle Inc. During the 5+ years I provided networking consulting services to clients in the non-profit and public sector, I noticed gaps in how they used Salesforce and identified solutions for helping them optimize their use of the platform and in turn the services their organizations provided. Select Salesforce integration projects I led include:• Centralized contract management system for Columbia College, Center for Community Arts Partnership by using an application to extend Salesforce across three divisions of organization. • Created integrated donor processing and tracking system for Raymond Lodato’s Congressional campaign with contact management on Salesforce platform to meet requirements of fast-paced political organization.• Successfully migrated and implemented Salesforce Nonprofit Starter Pack (NPSP) to enhance tracking and information sharing capabilities for Taproots, Better Boys Foundation, and Kendall College Charitable Trust. From May 2010 to May 2012 (2 years 1 month) ChicagoNetwork Consultant @ Wooded Isle Inc. Delivered Apple and cross-platform network projects in non-profit sector.• Better Boys Foundation – Transitioned client from Windows based network to 3 Apple servers and 90 Apple clients. Revamped video-centric WordPress website.• Chicago Youth Programs – Transitioned client from Windows NT server to Apple server and 25 Apple clients. Implemented and administered eBase and Filemaker Pro data systems to track client services. From April 2004 to May 2012 (8 years 2 months) Chicago, IL