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Charles Le

Customer Success Manager @ OutboundEngine

Customer Success Manager at OutboundEngine

Austin, Texas

Ranked #806 out of 16,113 for Customer Success Manager in Texas

Section title

Charles Le's Email Addresses & Phone Numbers

Charles Le's Work Experience

OutboundEngine

Customer Success Manager

June 2014 to Present

Austin, Texas Area

Greystar Management

Leasing Manager

February 2013 to May 2014

Rent-A-Nerd

Co-Founder/Tutor

August 2011 to May 2013

Charles Le's Education

The University of Texas at San Antonio

Psychology Sociology

2007 to 2012

Charles Le's Professional Skills Radar Chart

Based on our findings, Charles Le is ...

Collaborative
Calm under pressure
Expressive

What's on Charles Le's mind?

Based on our findings, Charles Le is ...

50% Left Brained
50% Right Brained

Charles Le's Estimated Salary Range

About Charles Le's Current Company

OutboundEngine

CUSTOMER SUCESS MANAGER (July 2015 - Present) ■ Create and host trainings for new hires/cs team to improve revenue, productivity and customer experience with new & existing clients ■ Mentor new hires & help them improve their metrics (Upsell MRR, CSAT score, tickets solved etc.) by call coaching, setting up one-on-one meetings, providing constructive feedbacks after training...

Frequently Asked Questions about Charles Le

What company does Charles Le work for?

Charles Le works for OutboundEngine


What is Charles Le's role at OutboundEngine?

Charles Le is Customer Success Manager


What is Charles Le's personal email address?

Charles Le's personal email address is t****[email protected]


What is Charles Le's business email address?

Charles Le's business email addresses are not available


What is Charles Le's Phone Number?

Charles Le's phone (214) ***-*139


What industry does Charles Le work in?

Charles Le works in the Real Estate industry.


About Charles Le

📖 Summary

Customer Success Manager @ CUSTOMER SUCESS MANAGER (July 2015 - Present) ■ Create and host trainings for new hires/cs team to improve revenue, productivity and customer experience with new & existing clients ■ Mentor new hires & help them improve their metrics (Upsell MRR, CSAT score, tickets solved etc.) by call coaching, setting up one-on-one meetings, providing constructive feedbacks after training etc. CUSTOMER SUCCESS REPRESENTATIVE (February 2015 - June 2015) ■ Assist new clients through the on-boarding process and help clients understand how they can use OutboundEngine's email and social media service to draw in more referral business ■ Create business social media pages and also tutor clients over social media sites like Facebook, LinkedIn and Twitter ■ Assist clients with account questions through various forms such as Zendesk queue tickets, In-bound calls and email SALES ASSOCIATE (June 2014 - January 2015) ■ Performed 150+ outbound calls daily ■ Qualified prospects and accurately moved contacts through the pipeline ■ Logged data accurately through SalesForce ■ Presented demos to prospects and registered them for service From June 2014 to Present (1 year 7 months) Austin, Texas AreaLeasing Manager @ LEASING MANAGER (February 2014 - May 2014) ■ Hardrock Canyon (Class A - 391 Units) - Renovation - 38% Closing Ratio LEASING PROFESSIONAL (February 2013 - January 2014) ■Villas at Sundance (Class A - 252 Units) - Lease Up - 42% Closing Ratio From February 2013 to May 2014 (1 year 4 months) Co-Founder/Tutor @ From August 2011 to May 2013 (1 year 10 months) Bartender @ From March 2011 to December 2012 (1 year 10 months) Psychology, Sociology @ The University of Texas at San Antonio From 2007 to 2012 Charles Le is skilled in: Salesforce.com, Social Media Marketing, Customer Service, Sales, Social Media, Marketing, Advertising, Leadership, Team Building, Management, Facebook, Social Networking, Account Management, Leases, Start-ups


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In a nutshell

Charles Le's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

1 year(s), 7 month(s)

Charles Le's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 89% chance that Charles Le is seeking for new opportunities

Charles Le's Achievements

"Top" Top Shop of the Year Award

Issued by Greystar Management · January 2014

Brandy Award

Issued by OutboundEngine · June 2015

Brandy Award

Issued by OutboundEngine · July 2015

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