Customer Success Manager @ CUSTOMER SUCESS MANAGER (July 2015 - Present) ■ Create and host trainings for new hires/cs team to improve revenue, productivity and customer experience with new & existing clients ■ Mentor new hires & help them improve their metrics (Upsell MRR, CSAT score, tickets solved etc.) by call coaching, setting up one-on-one meetings, providing constructive feedbacks after training etc. CUSTOMER SUCCESS REPRESENTATIVE (February 2015 - June 2015) ■ Assist new clients through the on-boarding process and help clients understand how they can use OutboundEngine's email and social media service to draw in more referral business ■ Create business social media pages and also tutor clients over social media sites like Facebook, LinkedIn and Twitter ■ Assist clients with account questions through various forms such as Zendesk queue tickets, In-bound calls and email SALES ASSOCIATE (June 2014 - January 2015) ■ Performed 150+ outbound calls daily ■ Qualified prospects and accurately moved contacts through the pipeline ■ Logged data accurately through SalesForce ■ Presented demos to prospects and registered them for service From June 2014 to Present (1 year 7 months) Austin, Texas AreaLeasing Manager @ LEASING MANAGER (February 2014 - May 2014) ■ Hardrock Canyon (Class A - 391 Units) - Renovation - 38% Closing Ratio LEASING PROFESSIONAL (February 2013 - January 2014) ■Villas at Sundance (Class A - 252 Units) - Lease Up - 42% Closing Ratio From February 2013 to May 2014 (1 year 4 months) Co-Founder/Tutor @ From August 2011 to May 2013 (1 year 10 months) Bartender @ From March 2011 to December 2012 (1 year 10 months)

Psychology, Sociology @ The University of Texas at San Antonio From 2007 to 2012 Charles Le is skilled in: Salesforce.com, Social Media Marketing, Customer Service, Sales, Social Media, Marketing, Advertising, Leadership, Team Building, Management, Facebook, Social Networking, Account Management, Leases, Start-ups