Caroline Desjardins Smith's Email

High energy HR professional with over 15 years of experience in all areas of human resources, including organizational development, HR management systems implementation and strategy, employee relations, recruitment and talent management, compliance and labor relations. I am a driven, passionate, results oriented professional that excels at building strategic work relationships and delivering superior HR services to my clients. Formal education includes a bachelor in psychology and masters in human resources. Bilingual (English and French).

Director HR Operations @ Responsible for all Human Capital Management systems including the identification and deployment of a complete new HR platform for TruGreen based on Workday. From June 2014 to Present (1 year 7 months) Consultant @ Contract - Leadership team retreat planning and facilitation, helping at building a leadership training strategy for the Memphis service centers. From May 2014 to June 2014 (2 months) Greater Memphis AreaHR Manager & Consultant @ September 2012 to November 2013: Human Resources Consultant Various contracts including recruitment, compliance (DOMA, PPACA, E-Verify), compensation, and benefits. November 2013 to May 2014: HR Manager Business partner for the Retail stores: Providing high quality and value added HR services to 15 corporate stores, multistate (including California), total of about 250 employees. Responsible for various HR strategic projects including compliance issues (harassment training, management training, posters, FLSA internal audit and practices review), employee benefits cost analysis, 401k communication and participation, employee retention, selection and background check process. From September 2012 to May 2014 (1 year 9 months) Greater Memphis AreaConsultant in Human Resources and Organizational Development @ Various contracts including the development and roll-out of a 360 feeback tool, leadership development materials and training, coaching and various interventions as part of the Program for NonProfit Excellence, targeted at developing NonProfit Executive Director in their management skills. From October 2009 to June 2012 (2 years 9 months) HR Director @ Responsible for all HR matters for a group of 15 printing plants across 5 Canadian provinces, 1500 employees, half of them unionized. Managing a group of 7 HR Advisors Active participation in the management committee for the group Main areas of action: coaching of Senior VP, VP, and General managers, coaching of HR advisors, strategic reviews of processes and tools used for HR, collective agreement negotiations and legislative issues, HR aspects of plant mergers and closures, recruitment of senior positions, identification of potential, successors for key positions and training and development required for them. From October 2007 to January 2009 (1 year 4 months) Labor Relations Manager @ Managed relationships with the union for 2 bargaining units (IBEW & USW, 3,500 employees) Managed grievances (100% of cases resolved in 6 months) and joint conferences with the union Developed a collaborating and trusting relationship with the union representatives From March 2007 to September 2007 (7 months) HR Manager @ Provided strategic and transactional HR support to Marketing (1,900 employees, 8 execs and 29 senior managers) Created an internal and external recruitment strategy based on workforce and succession planning Evaluated and reviewed Sales Incentive Plan (compensation for account managers and sales directors) From January 2005 to March 2007 (2 years 3 months) Organizational Development Manager @ Developed and implemented HR business solutions related to talent for North America. Created and implemented recruitment processes and tools. Resolved employment legislation issues, complaints, and produced reports Integrated recruitment practices and systems across US and Canada Built and delivered training on recruitment, performance management, and 360 feedback Developed and implemented supervisor and executive assessment centers, and 360 feedback tool Developed and implemented a web based performance management and career system Revitalized the employee survey to reduce costs and improve response rate From June 2001 to January 2005 (3 years 8 months) OD Consultant @ Created HR and organizational development business solutions for various clients. Performed a needs assessment with new clients, established the service offering, coordinated projects, timelines, and invoicing. From June 1999 to June 2001 (2 years 1 month)

MSc, Management, Human Resources @ Université de Montréal - HEC Montréal From 1998 to 2000 DESG, Management @ Université de Montréal - HEC Montréal From 1997 to 1998 BSc, Psychology @ Université de Montréal From 1994 to 1997 Caroline Desjardins Smith is skilled in: Personnel Management, Human Resources, Organizational Development, Coaching, Negotiation, Recruiting, Succession Planning, Performance Management, Deferred Compensation, HRIS, Leadership, Labor Relations, Management, Strategy, Strategic Planning