Brian Mcaneny
Program Director at Alta Resources | United States
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Brian McAneny serves as the Program Director at Alta Resources, where he leverages his extensive expertise in operations management to drive the success of a multi-national Customer Support center for a prominent sports apparel company based in the US and Canada. With a keen focus on optimizing processes and enhancing customer satisfaction, Brian oversees daily operations for approximately 600 front-line and management-level staff across four strategically located offices in Brea, CA, Manila, PH, and Belize City, BZ. His role is pivotal in ensuring that the center not only meets but exceeds key performance indicators (KPIs) that are critical to the company’s operational success.
Brian's proficiency in capacity planning and commercial operations allows him to effectively manage resources and streamline workflows, ensuring that the team is well-equipped to handle customer inquiries efficiently. His strong vendor management skills facilitate productive relationships with external partners, enhancing service delivery and operational effectiveness. Additionally, Brian's background in budgeting and P&L management enables him to maintain financial oversight while driving initiatives that improve overall profitability.
Key projects under Brian's leadership include the implementation of advanced CRM systems aimed at improving customer engagement and satisfaction, as well as the development of training programs that empower staff with the skills necessary to excel in a fast-paced call center environment. His commitment to fostering a culture of continuous improvement and critical thinking among his team has resulted in significant enhancements in service quality and operational efficiency. As a dedicated professional, Brian McAneny exemplifies the qualities of a strategic leader who is committed to delivering exceptional service in a dynamic business landscape.
Program Director at Alta Resources in August 2018 to Present
Director of Operations at Human Touch, LLC in July 2010 to August 2018
Operations Analyst at Assurant Specialty Property in April 2008 to December 2009
Operations Manager, Call Center at Assurant Specialty Property in April 2003 to April 2008
Director, Client Services/Customer Support at Property Bureau in December 2000 to April 2003
Manager, Client Services at ChoicePoint in September 1998 to December 2000
Manager, Customer Support at ChoicePoint in August 1996 to September 1998
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Operations
Analytical Skills
Customer Success
Critical Thinking
Capacity Planning
Employee Engagement
Customer Loyalty
Client Relations
Customer Support
Multiple Sites
Organization Skills
Voice of the Customer
Leadership
Contact Centers
Commercial Operation
Retail
Communication
Conflict Resolution
Program Oversight
Customer Service Management
Key Performance Indicators
P&L Management
Recruiting
Customer Service
Training
Call Center
Management
Budgets
Call Centers
Customer Satisfaction
Sales Operations
Start-ups
CRM
Vendor Management
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Discover more about Alta ResourcesWhat is Brian Mcaneny email address?
Email Brian Mcaneny at [email protected]. This email is the most updated Brian Mcaneny email found in 2026.
What is Brian Mcaneny phone number?
Brian Mcaneny phone number is +17143566218 and +17143566228.
How to contact Brian Mcaneny?
To contact Brian Mcaneny send an email to [email protected]. If you want to call Brian Mcaneny try calling on +17143566218 and +17143566228. (updated on October 29, 2024)
What company does Brian Mcaneny work for?
Brian Mcaneny works for Alta Resources
What is Brian Mcaneny's role at Alta Resources?
Brian Mcaneny is Program Director
What industry does Brian Mcaneny work in?
Brian Mcaneny works in the It Services And It Consulting industry.
Brian Mcaneny Email Addresses
Brian Mcaneny Phone Numbers
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