Bill Hall

Director of IT at Applied Systems | San Antonio, Texas, United States

About Bill Hall

Bill Hall is an accomplished technology leader currently serving as the Director of IT at Applied Systems, where he spearheads a diverse range of initiatives across the organization’s global operations. With a robust background in IT operations and business process improvement, Bill is instrumental in driving innovation and efficiency within the company’s infrastructure and service delivery frameworks. His responsibilities encompass overseeing critical areas such as network management, telephony systems, cloud solutions, desktop engineering, and service desk operations across the United States, Canada, England, and Ireland.

Under Bill's leadership, Applied Systems has successfully executed several key projects that have significantly enhanced operational capabilities. Notably, he led the implementation of Jira Service Management, streamlining incident tracking and resolution processes. Additionally, Bill played a pivotal role in the migration of email systems from Gmail to Office 365, ensuring a seamless transition for users. His expertise in cloud computing is further exemplified through the successful implementation and migration to Google Cloud Platform (GCP) and Azure Desktop, which have bolstered the company’s scalability and flexibility.

Bill's strategic vision also includes the deployment of Zoom Phone and the integration of Genesys with Servicecloud Voice for a comprehensive Contact Center as a Service (CCaaS) solution. His adeptness in change management and IT strategy has been crucial during office closures and openings, ensuring that transitions are smooth and minimally disruptive. With a strong foundation in analytics and consulting, Bill Hall continues to drive Applied Systems forward, leveraging technology to enhance productivity and foster collaboration across global teams. His commitment to excellence and innovation positions him as a key player in the ever-evolving landscape of IT.

Bill Hall Work