Ben Collier
Senior Director of Professional Services, International at Freshworks | London, England, United Kingdom
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As the Director of Professional Services for Freshworks in the EU, Ben Collier plays a pivotal role in shaping the strategic vision and execution of the company’s Professional Services organization. With over 20 years of B2B experience in both SaaS and on-premise technologies, Ben is adept at navigating the complexities of Global Operations and Customer Success, ensuring that Freshworks delivers unparalleled value to its clients. His leadership is instrumental in driving customer transformations and implementing cutting-edge IT Service Management (ITSM), Customer Relationship Management (CRM), and marketing solutions for some of the world's largest enterprises.
Ben's expertise lies in not only overseeing customer onboarding but also in fostering strong partnerships that enhance the Freshworks ecosystem. His focus on innovative product offerings and service delivery has led to significant improvements in customer satisfaction and retention rates. By leveraging Agile methodologies and a deep understanding of enterprise software, he ensures that each implementation is tailored to meet the unique needs of clients, ultimately driving customer revenues and long-term success.
In addition to his operational acumen, Ben is skilled in risk management, business analysis, and contract negotiation, which are critical in navigating the fast-paced tech landscape. His passion for digital marketing and strategy further complements his role, allowing him to align Freshworks' offerings with market demands effectively. As he continues to lead the charge in Professional Services, Ben remains committed to empowering organizations to harness the full potential of Freshworks' innovative solutions, thereby transforming their business operations and enhancing customer engagement.
Senior Director of Professional Services, International at Freshworks in January 2025 to Present
Director of Professional Services, EU at Freshworks in August 2023 to January 2025
VP Expert Services at Amplience in April 2021 to January 2023
VP Client Services at Amplience in October 2019 to April 2021
Director of Professional Services at Amplience in September 2016 to October 2019
SVP, Global Head of Operations and Revenue - PowaWeb at Powa Technologies in April 2015 to March 2016
VP Account Management - PowaWeb & PowaTag at Powa Technologies in November 2013 to April 2015
CIO - Interim at Powa Technologies in March 2014 to July 2014
Senior Account Manager at Dorset Software Services Ltd. in December 2006 to October 2013
Senior Business Analyst at Merck in February 2013 to May 2013
Analyst/Developer at Dorset Software Services Ltd. in January 2002 to December 2006
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Oxford University
Ecclesbourne School
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Project Management
Account Management
Business Process Improvement
Business Development
Software Development
Risk Management
Enterprise Software
Business Strategy
Business Analysis
E-commerce
Integration
Agile Methodologies
Program Management
IT Strategy
Stakeholder Management
Management
Contract Negotiation
Salesforce.com Implementation
Digital Marketing
Strategy
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Discover more about FreshworksWhat is Ben Collier email address?
Email Ben Collier at [email protected]. This email is the most updated Ben Collier's email found in 2026.
How to contact Ben Collier?
To contact Ben Collier send an email to [email protected]. (updated on March 02, 2023)
What company does Ben Collier work for?
Ben Collier works for Freshworks
What is Ben Collier's role at Freshworks?
Ben Collier is Senior Director of Professional Services, International
What is Ben Collier's Phone Number?
Ben Collier's phone +44 ** **** *308
What industry does Ben Collier work in?
Ben Collier works in the Information Technology and Services industry.
Ben Collier Email Addresses
Ben Collier Phone Numbers
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