• 12+ years of Technical recruiting and outsource staffing solutions • Industry experience in Telecommunications, Staffing and IT/Managed Services • Operational management in Telecom Billing and Mediation systems • Skilled customer liaison manager • Intuitive with operational processes (analyzing, creating, advocating, implementing

Sr. Technical Recruiter @ Candidate development for a wide range of IT/Technical positions - both perm and contract opportunities. From May 2015 to Present (8 months) Critical Systems Monitoring and Incident Management @ • Responsible for monitoring critical client hardware and software platforms (CRM, POS & web-based self care) for overall system health, system availability, normalized volumetrics, SLA adherence, and change management • Variety of proprietary and third-party monitoring tools employed • Full incident life cycle management responsibility including: determining the initial impact, issuing appropriate communications, bringing the required subject matter experts on board, interfacing with client representatives, and ensuring adherence to proper closure and follow up procedures • High availability, 24/365 operations for major telecom carriers nationwide • Initiating, coordinating and facilitating internal(technical teams)/external(client) bridge meetings to solve critical operational issues and restore system health expediently From July 2013 to May 2015 (1 year 11 months) Staffing Specialist @ • Predominately engaged in an exclusive recruiting contract with a startup company focused on the deployment of VoIP provisioning software and systems roll-out professional services, supporting their staff expansion from late-2009 through mid-2012 • My role for this client and other contingency clients was chiefly candidate development including direct sourcing/screening and continuing through the placement life cycle • STS’ Managing Member, responsible for all company operations including financial reporting, AR/AP, taxes, franchise reporting, and website coordination From November 2009 to June 2013 (3 years 8 months) Dallas/Fort Worth AreaDirector of Billing Operations @ • Responsibility for Intec’s Carrier Access Billing Systems (CABS) offering • Charged with CABS related oversight of Customer Support, Billing Production, Invoice Fulfillment, SLA Accountability, Mediation Configuration & Operations, Product Management, Product Development, Implementation, Training, Account Management, Revenue Assurance & SOX/SAS-70 Compliance, Pre-sales & Contracting Support, IT and datacenter operations spread across four locations • Managed (directly or matrix) 50+ staff and a budget of $8-12 million From February 2004 to April 2009 (5 years 3 months) Dallas/Fort Worth AreaBilling Operations Shift Manager @ • Managed and monitored service bureau operations in a 24 X 7 data center • Coordinated front-end and back-end support of a major national telecomm • Maintained and monitored all service level agreements related to customer service online systems, daily billing support batch processing • Oversight and coordination of execution for all change controls to the production environment (hardware, operating systems, and applications) • Coordinated operational scheduling, staff activities, and operational reports • Interfaced daily with a myriad of management and technical staff From 2003 to 2004 (1 year) Staffing Specialist (Contractor) @ • Contracted to outsourced staffing project for the Transportation Security Administration (TSA) • Team member for the federalization of security screening personnel at several US airports • Conducted the initial screening interviews, facilitated the process, formulated and delivered job offers, and assisted candidates through the entire process (competency testing, physical performance assessments, medical evaluation process, drug testing, and federal employment paper flow) • Traveled extensively between Chicago, IL, Rochester, NY, and Oak Ridge, TN From 2002 to 2002 (less than a year) Search Consultant/Principal @ • Provided recruiting services to Wireless Telecommunications and other high tech industries nationally. • Coordinated contingency recruiting, retainer services, and outsourcing or staff extension services in both IT/BSS and Engineering/OSS disciplines. From 1998 to 2002 (4 years) Project Manager/Recruiter @ • Oversight of the Customized Staffing Solutions (CSS) group responsible for the deployment of an outsourced staffing effort for a major wireless start-up initiative • CSS’ working supervisor over Project Managers, Researchers, and Administrative Assistants as well as maintaining direct recruiting responsibilities for contingency projects and clients From 1993 to 1997 (4 years) Billing Operations (Director/VP) @ • Responsible for a cellular billing service bureau over several functional groups including production programming, technical support, customer support, implementation, training, data control, shipping/receiving, and billing production From 1988 to 1993 (5 years)

Associates, Data Processing @ Parkland College B Miller is skilled in: Vendor Management, Telecommunications, Business Analysis, Process Improvement, Program Management, Management, Recruiting, Training, Product Management, Requirements Analysis, Software Documentation, Pre-sales, Leadership, Data Center, SDLC