Ashley Will

Premium Services Coordinator at Churchill Downs Racetrack | Louisville, Kentucky, United States

About Ashley Will

As the Premium Services Coordinator at Churchill Downs Racetrack, Ashley Will plays a pivotal role in enhancing the luxury experience for ticket holders at one of the most iconic venues in horse racing. Based in Louisville, KY, Ashley collaborates closely with the Luxury Sales & Services Team to ensure that every aspect of hospitality is meticulously planned and executed. Her responsibilities encompass a wide range of tasks, from organizing exclusive events and coordinating personalized services to managing client relationships and ensuring seamless communication between various departments.

Ashley’s expertise in customer service and account management allows her to anticipate the unique needs of luxury clients, ensuring that their experience is not only memorable but also exceeds their expectations. She is adept at utilizing her organizational skills to streamline operations, making certain that all logistical elements are in place for race days. This includes everything from arranging gourmet catering options to securing premium seating and providing bespoke concierge services.

In addition to her operational responsibilities, Ashley is also a brand ambassador for Churchill Downs, leveraging her marketing skills to promote the luxury offerings of the racetrack. Her proficiency in tools like Adobe Photoshop aids in creating visually compelling promotional materials that resonate with high-end clientele. With a strong focus on employee training, Ashley ensures that her team is equipped with the skills necessary to deliver exceptional service, reinforcing Churchill Downs’ reputation as a premier destination for luxury hospitality in the sports industry. Through her strategic approach and commitment to excellence, Ashley Will continues to elevate the standard of luxury services at Churchill Downs Racetrack.

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