Anthony Deepak
Manager - Enterprise Service Management at Capgemini | Bengaluru, Karnataka, India
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Anthony Deepak currently serves as a Manager in Enterprise Service Management at Capgemini, where he leverages his extensive expertise in ITIL process consulting and tool functional consulting to drive transformative service management initiatives. With a strong foundation in IT Service Management (ITSM), Anthony specializes in the design and implementation of ITIL processes tailored to meet specific customer requirements and agreements. His role involves overseeing critical projects that enhance operational efficiency and improve service delivery across various business units.
One of Anthony's key projects includes the integration of ServiceNow and Remedy, where he plays a pivotal role in process design, definition, and tool integration. His deep understanding of ServiceNow's capabilities allows him to effectively guide teams in optimizing the Service Portal, Change Management, Asset Management, and Configuration Management processes. By coordinating closely with the tools team, Anthony ensures seamless process implementation and adherence to Service Level Agreements (SLAs), ultimately enhancing the overall customer experience.
In addition to his technical skills, Anthony is committed to continuous process improvement, utilizing his analytical mindset to identify opportunities for efficiency gains. His ability to bridge the gap between technical teams and business stakeholders makes him an invaluable asset in driving enterprise-wide service management strategies. As a thought leader in the field, Anthony is dedicated to fostering a culture of excellence and innovation within Capgemini, positioning the organization as a frontrunner in delivering superior IT service management solutions.
Manager - Enterprise Service Management at Capgemini in September 2023 to Present
Transition & Transformation Manager (ITIL & ITSM) at IBM in August 2021 to September 2023
Principal Consultant (ITIL/ ITSM Consulting Practice) at Wipro in July 2014 to August 2021
CFS Process Lead (ITIL Practice) at HCL Technologies in September 2008 to July 2014
Sr. Technical Support Analyst at Convergys in March 2006 to September 2008
Customer Engineer at NCR Corporation in December 2004 to August 2005
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Configuration Management
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Discover more about CapgeminiWhat is Anthony Deepak email address?
Email Anthony Deepak at [email protected]. This email is the most updated Anthony Deepak email found in 2026.
How to contact Anthony Deepak?
To contact Anthony Deepak send an email to [email protected].
What company does Anthony Deepak work for?
Anthony Deepak works for Capgemini
What is Anthony Deepak's role at Capgemini?
Anthony Deepak is Manager - Enterprise Service Management
What is Anthony Deepak's Phone Number?
Anthony Deepak's phone (**) *** *** 420
What industry does Anthony Deepak work in?
Anthony Deepak works in the It Services And It Consulting industry.
Anthony Deepak Email Addresses
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