As a grad from the USC Marshall School of Business with a Business Administration Degree and an Emphasis in Business Cinematic Arts, I enjoy networking and exhibit work experience in the entertainment, new media, or technology industries. During my senior year, I exchanged a semester in Budapest, Hungary, in which I traveled to eleven different European countries. Oracle values making every day business functions easier and more cost effective for our customers. And as a result, they can increase their productivity and performance to become a leader in their industry. Oracle cares about our customers and we make every effort to foster the one-to-one relationships that have led us to success. Specialties: Oracle Sales Cloud, Oracle Marketing Cloud, and Oracle Social Cloud; Advanced in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, One Note, and Publisher); Proficient in Adobe CS (Photoshop, Illustrator, and InDesign) and iMovie; Web Publishing on WordPress and HTML knowledge As your Customer Experience Account Manager, I am dedicated to helping your institution find the right solution. I look forward to speaking with you! anh.cao@oracle.com 650-633-3424

Customer Experience Account Manager | Higher Education and Healthcare @ As a member of the Higher Education and Healthcare Customer Experience Team at Oracle, I focus on helping organizations with student or physician recruitment. Through understanding this, I thrive on helping institutions boost their productivity, increase visibility, grow revenue, and create strategic partnerships. Specifically, the Oracle Sales Cloud is able to offer a complete suite that drives performance and helps teams meet their metrics. While the Oracle Marketing Cloud offers the best-of-breed tools to optimize engagement and provide insightful analytics. Expertise: Customer Relationship Management- account/territory management and reporting functionalities, Social Relationship Management- engagement, analytics, social tools etc., and Email Marketing Campaigns Let me help you improve marketing campaigns to boost lead generation and increase recruitment. From 2015 to Present (less than a year) Sales and Marketing Associate @ • Produced print marketing material and white papers of our systems for attracting future clients and resellers • Initiated and analyzed B2B relationships for office activities from improving leads attainment to distributing PR releases • Designed email campaigns for mail dropping weekly marketing assets to potential clients and partners From January 2015 to May 2015 (5 months) Marketing and Creative Services Intern @ • Managed clients’ promotional campaigns, which increased daily news viewership and improved station’s brand • Produced web copy, congratulation letters, and campaign recaps for online sweepstakes and promotions • Maintained first point of contact between station and winning viewers regarding sweepstakes and prizes From June 2014 to August 2014 (3 months) Marketing and Business Strategy Intern @ • Implemented marketing strategy for new product launch in targeted American markets • Directed customer contact through cold calls and emailing potential clients for an exclusive preview of product • Conducted sales pitches and exclusive preview presentations to potential business partners and customers From June 2014 to August 2014 (3 months) Marketing and Communications Intern @ • Spearheaded the Causes Educade Campaign to raise money towards free interactive lesson plans for teachers (Currently at $40,000 of our $150,000 goal) • Strategize the weekly marketing for the Causes Educade Campaign to release updates and email blasts to our donors • Create copy for the Causes Educade Campaign and any of the communication to our donors • Managed correspondences and public relations for two game accounts, both internally and externally From February 2014 to May 2014 (4 months) Accounting Clerk @ • Analyzed weekly accounting data for cultural events, sporting events, and general ticketing purposes • Balanced budgets (+$100,000) by utilizing data from general ledger, reconciliations, and batch reports • Maintained inventory balance bi-weekly and generated summary income reports From August 2011 to May 2014 (2 years 10 months) APASS Leadership Program Coordinator @ • Planned a 5-week recruitment process for new participants, including interview screening and selection • Developed curriculum for a 7-week program and led a team of eight teacher assistants • Organized an overnight end-of the-year retreat with hotel and transportation logistics ($3,000 budget) From April 2013 to December 2013 (9 months) Greater Los Angeles AreaSales, Media, and Publishing @ • Coordinated cold calling and emailing clients in order to reach niche audiences using cost-per-click (CPC) • Managed client accounts and supported advertising campaigns to ensure successful conversion rates • Conceptualized media and sales material to help clients understand the product and process of email marketing • Curated articles and formulated content for publishing newsletters that ran client advertisements From June 2013 to September 2013 (4 months) Public Relations Intern @ • Authored daily headlines and publicity material highlighting clients’ current shows and books • Revitalized client decks and databases in order to manage the image and job opportunities of clients • Composed unique radio pitches about the shows’ cast to air on local stations From January 2013 to April 2013 (4 months) Critical in Race, Class, & Leadership Education Teacher's Assistant @ • Organized eight weekly lesson plans • Planned an offsite educational field trip • Coordinated an end of the year retreat to culminate the course From May 2012 to November 2012 (7 months) Greater Los Angeles AreaSummer Sales Intern @ • Collecting data and analyzing the accounts • Creating spreadsheets and reports on collected data From May 2012 to August 2012 (4 months) Assistant Infant Teacher's Aide @ • Assisted the teachers in feeding and watching the young infants (3 months to 2 years old) • Cared for the infants' well-being, ranging from diapers and toilet training to conflict resolution • Community Service From April 2011 to June 2011 (3 months) Junior Auxiliary Volunteer @ • Organized and restocked products on the displays throughout the gift shop • Delivered flowers, presents, packages, and cards to patients throughout the hospital • Provided customers with product information and answered shopping inquiries From June 2010 to August 2010 (3 months)

Bachelor of Science, Business Administration with an Emphasis in Cinematic Arts @ University of Southern California - Marshall School of Business From 2011 to 2015 Bachelor's Degree, Business Administration @ Corvinus University of Budapest From 2014 to 2014 Homestead High School From 2008 to 2011 Cupertino Middle School From 2005 to 2007 Anh Cao is skilled in: CRM, eCommerce, Customer Service, Oracle Sales Cloud, Oracle Marketing Cloud, Public Speaking, Outside Sales, Direct Sales, Cloud, Networking, Information Technology, Consulting, Cross-functional Team Leadership, Data Analysis, Leadership