Angelique Singh's Email

National Fleet/Distribution Optimization Manager @ Description coming soon............. From June 2015 to Present (5 months) Mississauga, ONAccount Manager @ Manage, plan, direct, coordinate, evaluate, and lead the full range of fleet related operational activities through client relationship management, consulting, partnership building, and junior account managers’ leadership. Manage support, retention, and growth of assigned portfolio/accounts by motivating and guiding a cross-functional team to deliver desired results while continually fostering growth opportunities. Maintain salesforce.com; develop and deliver annual business reviews presentations including RFP requests. KEY ACHIEVEMENTS: □ Successfully managed revenues of over $1.5 Million and consistently fuelled growth □ Collaborated with clients and partners to clarify and develop mutually beneficial business objectives □ Resourcefully identified challenges, and guided the creation of strategies and metrics for success □ Nurtured and maintained long term working relationships with clients and secured client loyalty □ Demonstrated excellence in addressing client requests and presenting solutions in consensus building manner □ “Go to” person for the junior account managers; mentored new client consultants; promoted performance driven environment □ Spearheaded and assisted with Fleet Policy Handbook creation and its updates in accordance with industry trends and demands □ Excelled in consulting on replacement planning, setting depreciation terms and remarketing strategies □ Recognized for exceptional analytical / problem solving skills under extraordinary visibility and pressure □ Demonstrated capacity to successfully manage and deliver simultaneous projects and deadlines From July 2010 to June 2015 (5 years) Client Consultant @ □ Managed and consulted on a portfolio of small and phase-out customer accounts □ Created Driver Communication letters and designed new hire packages with optimum focus on productivity and results □ Implemented operational improvements which optimized administrative efficiency and eliminated gaps in customer service □ Coordinated large fleet buyouts for phase out accounts □ Managed client requests on mileage reporting, service cards, new vehicle ordering, driver information changes, licensing, used vehicle sales, taxable benefits and billing queries. From June 2009 to July 2010 (1 year 2 months) Client Service Rep, Vehicle Accident Services & Driver Response Call Centre @ □ First point of contact for accident calls; completed incident report; arranged tow, rental vehicle and repairs details for drivers □ Communicated with insurance companies for subrogation on behalf of the client □ Facilitated driver requests such as mileage reporting, service card issues, new vehicle ordering, new vehicle status, new driver set ups, driver information changes, and website access From December 2007 to June 2009 (1 year 7 months) Specialist, Client Services Division, Fleet Administration Dept. @ □ Delegated tasks to a team of 8 administrative clerks; managed administrative operations including processing toll invoices, parking tickets, refund cheques, insurance documents and furnished reception relief as required From March 2007 to December 2007 (10 months) Client Consultant @ Manage a portfolio of small to midsize fleets. Consultation provided on new vehicle requirements; concession negotiataion, amortization schedules, replacement planning, used vehicle sales, licensing,taxable benefits. From September 2006 to March 2007 (7 months) New Vehicle Aquisition Specialist @ Prepared files for new orders, auditing, filing, dealer invoice reconciliation, and other administrative requests as needed. Update and maintain dept. intranet site. From December 2005 to September 2006 (10 months) Mississauga, ONVarious Customer Facing Roles, Purchasing Dept @ □ Submitted and coordinated Ford Factory orders for fleet clients through Ford’s online ordering system □ Contacted dealerships for stock vehicle searches. Performed quality check all Ford and Chrysler orders □ Processed paperwork for dealer payment, ensuring that all figures are correct, and all incentives are received □ Delivered first grade administrative support to 6 Account Managers and their CSR’s □ Created PowerPoint presentations for client reviews, and Vehicle Selectors □ Tracked monthly tasks for large fleet accounts (maintenance reminders, KM logs) □ Supported reception, mail distribution, and other special projects as assigned routinely □ Member of Steering Committee (review department processes for efficiency) From December 2000 to March 2005 (4 years 4 months)

Angelique Singh is skilled in: Fleet Management, Automotive, Negotiation, Vehicles, Portfolio Management, Customer Satisfaction, Account Management, Customer Retention, Sales Process, New Business Development, Customer Service, Insurance, Management, Process Improvement, Project Planning, Purchasing, Operations Management, Leadership, CRM, Strategic Planning, Team Leadership, Sales Operations, Team Building, Sales