Amy Kappel
Director Customer Care at Roadrunner | Des Moines Metropolitan Area
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Director Customer Care at Roadrunner in September 2023 to Present
Director Customer Care at Yellow in April 2023 to September 2023
Manager Customer Service Operation at Yellow in September 2022 to April 2023
Customer Experience Manager - Corporate Sales at Yellow in October 2019 to September 2022
Sales Operations Supervisor - Corporate & 3PL Sales Support at Yellow in February 2019 to October 2019
Sales Support Representative II at Yellow in April 2018 to February 2019
Lead Inside Sales Account Executive at Yellow in March 2017 to April 2018
Customer Service Center Team Lead at Yellow in October 2014 to March 2017
Customer Service Specialist at Yellow in February 2013 to October 2014
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Pella High School, diploma, January 1999 to January 2003
Pella High School, High School Diploma, January 1999 to January 2003
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Service Transformation
Business Case Preparation
Legal Aspects
Policy Management
Operational Oversight
Operational Efficiency
Customer Interaction
Key Performance Indicators
Transportation
LTL Shipping
Customer Satisfaction
Process Improvement
Sales
Account Management
Transportation Management
Shipping
Microsoft Office
Team Building
Training
Leadership
Management
Data Analysis
Data Entry
Oracle Database
Microsoft Dynamics CRM
Problem Solving
Team Leadership
Customer Relationship Management (CRM)
Customer Service
Logistics Management
Supply Chain Operations
Supervisory Skills
Salesforce.com
Onboarding
Customer Onboarding
Cost Savings
Transportation Operations
Customer Experience
Customer Retention
Third-Party Logistics (3PL)
Root Cause Analysis
Invoicing
Electronic Data Interchange (EDI)
Coaching
Project Management
Corrective and Preventive Action (CAPA)
Cross-team Collaboration
Action Plan Creation
Corporate Sales
Microsoft Power BI
Microsoft PowerPoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Pallets
Packaging
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Discover more about RoadrunnerWhat is Amy Kappel email address?
Email Amy Kappel at [email protected]. This email is the most updated Amy Kappel's email found in 2026.
How to contact Amy Kappel?
To contact Amy Kappel send an email to [email protected].
What company does Amy Kappel work for?
Amy Kappel works for Roadrunner
What is Amy Kappel's role at Roadrunner?
Amy Kappel is Director Customer Care
What is Amy Kappel's Phone Number?
Amy Kappel's phone (**) *** *** 244
What industry does Amy Kappel work in?
Amy Kappel works in the Transportation/Trucking/Railroad industry.
Amy Kappel Email Addresses
Amy Kappel Phone Numbers
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