Amy Chant
Senior Member Experience Design Manager at Coast Capital Savings | North Vancouver, British Columbia, Canada
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As the Member Experience Solutions Manager at Coast Capital Savings, Amy Chant plays a pivotal role in translating corporate strategy into actionable, user-centric solutions that enhance member engagement and satisfaction. With a robust background in Agile Product Ownership and Lean Process Improvement, Amy spearheads the design, build, and operationalization of innovative experience solutions that resonate with the needs of over 30,000 users annually. One of her key projects includes the development of a digital financial wellness assessment and advice tool, which not only empowers members to make informed financial decisions but also serves as a cornerstone of Coast Capital's commitment to financial literacy and well-being.
Amy's expertise in consumer behavior and behavioral finance allows her to craft tailored user experiences that drive engagement and foster loyalty. By leveraging behavioral insights, she is able to identify pain points and opportunities within the member journey, ensuring that solutions are not only effective but also resonate on a personal level. Her leadership in advancing the solution roadmap is complemented by her strategic acumen, enabling her to guide enterprise projects that promote operational excellence and deliver accretive value.
In her role, Amy is dedicated to continuous optimization, employing Agile project management methodologies to iterate and enhance the tools and frameworks that support Coast Capital's mission. Her commitment to change management and her ability to foster collaboration across teams ensure that the solutions developed are sustainable and aligned with the evolving needs of members. Through her innovative approach and deep understanding of the financial services landscape, Amy is not just enhancing member experiences; she is shaping the future of financial wellness at Coast Capital Savings.
Senior Member Experience Design Manager at Coast Capital Savings in April 2024 to Present
Member Experience Solutions Manager at Coast Capital Savings in January 2022 to March 2024
Member Experience Business Advisor at Coast Capital Savings in May 2019 to December 2021
People Solutions Associate at Coast Capital Savings in January 2018 to May 2019
Branch Manager at Coast Capital Savings in June 2014 to January 2018
Chief Customer Service Officer (Assistant Branch Manager) at Coast Capital Savings in January 2011 to June 2014
Financial Service Representative at Coast Capital Savings in June 2009 to January 2011
Customer Service Representative at Coast Capital Savings in July 2008 to June 2009
Microfinance Intern at World Relief Haiti in January 2008 to April 2008
Shift Supervisor & Barista at Starbucks in July 2002 to January 2008
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Stakeholder Management
Product Vision
Product Strategy
Product Road Mapping
Product Management
Consumer Behavior
Behavioral Intervention
Behavioral Finance
Behavior Change
Lean Transformation
Lean Thinking
Product Owner
Agile Methodologies
User-centered Design
Strategic Thinking
Solution Implementation
Enablement
Banking
Customer Service
Retail Banking
Agile Project Management
Change Management
Performance Management
Financial Services
Customer Experience
Leadership
Management
Team Leadership
Coaching
Training
Lean Process Improvement
Business Analysis
Human Resources
Team Management
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Discover more about Coast Capital SavingsWhat is Amy Chant email address?
Email Amy Chant at [email protected]. This email is the most updated Amy Chant email found in 2026.
How to contact Amy Chant?
To contact Amy Chant send an email to [email protected]. (updated on November 04, 2024)
What company does Amy Chant work for?
Amy Chant works for Coast Capital Savings
What is Amy Chant's role at Coast Capital Savings?
Amy Chant is Senior Member Experience Design Manager
What is Amy Chant's Phone Number?
Amy Chant's phone (416) ***-*181
Amy Chant Email Addresses
Amy Chant Phone Numbers
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