Zoha Ashfaq

Q: What is Zoha Ashfaq email address?

Email Zoha Ashfaq at zohaash@yahoo.com and zoha.ashfaq@novussecurity.com. This email is the most updated Zoha Ashfaq's email found in 2026.

Q: How to contact Zoha Ashfaq?

To contact Zoha Ashfaq send an email to zohaash@yahoo.com or zoha.ashfaq@novussecurity.com. (updated on September 05, 2024)

Retention Specialist at ADT | Houston, Texas, United States

About Zoha Ashfaq

Zoha Ashfaq currently serves as a Retention Specialist at ADT, where her expertise in customer service and sales plays a pivotal role in enhancing customer loyalty and satisfaction. With a detail-oriented approach and a strong command of both English and her second language, Zoha effectively communicates with a diverse clientele, ensuring that each interaction is personalized and impactful. Her proficiency in Microsoft tools, particularly Excel, allows her to analyze customer data and trends, enabling her to develop strategic solutions that address customer concerns and improve retention rates.

In her role, Zoha handles back-to-back calls with a remarkable blend of empathy and professionalism, utilizing her exceptional de-escalation skills to navigate challenging situations. By actively listening to customer cues and asking insightful questions, she uncovers underlying issues and provides tailored solutions that not only resolve concerns but also enhance the overall customer experience. Her ability to overcome objections and maintain composure under pressure has made her a valuable asset to the ADT team.

Zoha is also committed to continuous improvement, leveraging her leadership skills to coach peers and share best practices within the team. Her strategic communication abilities facilitate effective networking and collaboration, fostering a positive work environment that ultimately benefits customers. Through her dedication to excellence in customer relationship management (CRM) and her passion for sales, Zoha Ashfaq is making significant contributions to ADT’s mission of providing top-notch security solutions while ensuring customer satisfaction and loyalty.

Zoha Ashfaq Work