Zidi Yang
Customer Success Manager at Fireblocks | Singapore
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Zidi Yang is a dedicated and results-driven Customer Success Manager at Fireblocks, where she plays a pivotal role in fostering long-term client relationships within the rapidly evolving digital asset ecosystem. Currently managing a diverse portfolio of over 60 APAC customers, including both enterprise and SME clients, Zidi oversees an ARR exceeding $5 million. Her deep understanding of blockchain technology, platform architecture, and digital asset security enables her to deliver tailored solutions that meet the unique needs of each client, ensuring high retention rates and sustained growth.
A key aspect of Zidi’s role involves pre-sales technical consulting, where she collaborates closely with prospective clients to design scalable and secure digital asset management solutions. Her expertise in business solutions development and workflow automation has been instrumental in streamlining the onboarding process, reducing implementation time, and enhancing overall customer experience. She has successfully led cross-functional initiatives that leverage performance dashboards and platform architecture insights to optimize operational workflows and improve client engagement.
Zidi’s proficiency in project management and partner management further amplifies her ability to coordinate complex deployments and foster strategic alliances. Her skills in digital marketing and business management solutions also contribute to her holistic approach in driving customer success and ensuring that clients derive maximum value from Fireblocks’ platform. Through her proactive engagement and technical acumen, Zidi continues to strengthen Fireblocks’ presence in the APAC region, supporting clients in navigating the challenges of digital asset custody, transfer, and compliance in a dynamic industry landscape.
Customer Success Manager at Fireblocks in January 2022 to Present
Customer Success Manager at LEAN WORK INC. in September 2018 to February 2021
Online Platform Manager & Tutor at 3ELOGIC CONSULTANCY PTE. LTD. in August 2016 to June 2018
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Singapore Management University, Master's degree, July 2026
National University of Singapore, Bachelor of Science - BS, July 2026
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Project Management
Pre-Sales Technical Consulting
Cloud Computing
Software as a Service (SaaS)
Customer Retention
Microsoft Suites
R
SPSS
SAS
C
Curriculum Development
Data Visualization
Product Development
Platform Architecture
Student Marketing
Data Analysis
Start-ups
Statistical Data Analysis
Statistical Modeling
Statistical Software
Statistical Reporting
Performance Dashboards
Dashboard Metrics
Resource Management
User Experience
User-centered Design
User Experience Design
Market Research
Digital Marketing
Competitive Analysis
Stakeholder Management
Partner Management
Strategic Partnerships
Partnership Marketing
Partnerships
Partnership-building
Business Partner Support
Partner Development
Business Partner Relations
Statistics
Statistical Consulting
Software Consulting
Business Solution
Business Solutions Development
Business Solution Delivery
Business Management Solutions
Strategic Planning
Educational Technology
Information Technology
Educational Consulting
Education
Contract Negotiation
Performance Analysis
Concept Development
Programmatic Media Buying
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Discover more about FireblocksWhat is Zidi Yang email address?
Email Zidi Yang at [email protected] and [email protected]. This email is the most updated Zidi Yang's email found in 2026.
How to contact Zidi Yang?
To contact Zidi Yang send an email to [email protected] or [email protected]. (updated on March 09, 2025)
What company does Zidi Yang work for?
Zidi Yang works for Fireblocks
What is Zidi Yang's role at Fireblocks?
Zidi Yang is Customer Success Manager
What is Zidi Yang's Phone Number?
Zidi Yang's phone +44 ** **** *209
What industry does Zidi Yang work in?
Zidi Yang works in the Information Technology & Services industry.
Zidi Yang Email Addresses
Zidi Yang Phone Numbers
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