Zia B
Sr. Director Customer Operations & Process Enablement at Freedom Mobile | Greater Toronto Area, Canada
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Sr. Director Customer Operations & Process Enablement at Freedom Mobile in April 2023 to Present
Director, Wireless Customer Ops & Process Enablement at Shaw Communications in August 2020 to April 2023
Director, Care Operations & Process Support at Freedom Mobile in December 2017 to August 2020
Sr. Leader, Customer Operations at Freedom Mobile in January 2015 to December 2017
Vendor Management & Contact Centre Operations Senior Leader at Bell in June 2012 to January 2015
Vendor Outsourcing Strategy & Analytics Leader at Bell in January 2011 to June 2012
Manager, Customer Service - Vendor Performance Analytics at Bell in June 2009 to January 2011
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Ryerson University, BComm (Honours)
Seneca Polytechnic
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Net Promoter Score
Key Performance Indicators
Contact Center Management
Customer Insight
Business Insights
Strategic Initiatives
Implementation Plans
Project Plans
Business Transformation
Business Planning
Expense Management
Strategic Planning
Team Management
Service-Level Agreements (SLA)
Customer Support
Customer Service
Training & Development
Customer Loyalty
Negotiation
People Management
Strategy
Communication
Vendor Management
Team Leadership
Call Centers
Outsourcing
Business Analysis
Management
Leadership
Process Improvement
Operations Management
Customer Experience
Telecommunications
Sales Operations
Business Process Improvement
Change Management
Procurement
Customer Satisfaction
Analysis
Analytics
Strategic Leadership
Wireless
Forecasting
Contract Negotiation
Call Center Development
Project Delivery
Performance Management
Employee Engagement
Business Transition Planning
Public Speaking
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Discover more about Freedom MobileWhat is Zia B email address?
Email Zia B at [email protected] and [email protected]. This email is the most updated Zia B's email found in 2026.
What is Zia B phone number?
Zia B phone number is (416) 951-9422.
How to contact Zia B?
To contact Zia B send an email to [email protected] or [email protected]. If you want to call Zia B try calling on (416) 951-9422. (updated on February 03, 2025)
What company does Zia B work for?
Zia B works for Freedom Mobile
What is Zia B's role at Freedom Mobile?
Zia B is Sr. Director Customer Operations & Process Enablement
What industry does Zia B work in?
Zia B works in the Telecommunications industry.
Zia B Email Addresses
Zia B Phone Numbers
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