Zenith Wesley

Q: What is Zenith Wesley email address?

Email Zenith Wesley at zenith.wesley@scapahealthcare.com. This email is the most updated Zenith Wesley's email found in 2026.

Q: How to contact Zenith Wesley?

To contact Zenith Wesley send an email to zenith.wesley@scapahealthcare.com. (updated on April 28, 2025)

Customer Service Analyst at Scapa Healthcare | Dallas-Fort Worth Metroplex

About Zenith Wesley

Zenith Wesley currently serves as a Customer Service Analyst at Scapa Healthcare, where she leverages her extensive two-decade experience in customer service and ERP system management to enhance operational efficiency and elevate the customer experience. In her role, Zenith is responsible for providing comprehensive support across the Healthcare product segment within Scapa’s Sustainable & Adhesive Solutions division. Her expertise in managing account activities—from order entry and follow-up to cross-functional collaboration with sales, planning, logistics, and quality teams—ensures seamless transactional processes and operational excellence.

Zenith’s deep understanding of data analysis and process refinement allows her to identify trends in return authorizations and service-level performance, facilitating continuous improvement initiatives. Her proficiency in SOP development and adherence ensures that customer interactions are handled with professionalism and consistency, aligning with industry standards for service-level agreements (SLAs). She plays a pivotal role in managing shipping logistics, pricing strategies, and data entry, all while maintaining high interpersonal skills to foster strong customer relationships.

Her analytical acumen and decision-making capabilities enable her to troubleshoot issues proactively, streamline workflows, and support new hire orientations to uphold team standards. Zenith’s commitment to service excellence and her ability to collaborate effectively across departments make her a vital asset in delivering transactional and operational support that drives customer satisfaction and supports Scapa Healthcare’s strategic objectives. Her industry-specific skills in shipping, SOP adherence, and SLA management position her as a key contributor to the company’s success in providing innovative healthcare solutions.

Zenith Wesley Work

Customer Service Analyst at Scapa Healthcare in January 2025 to Present

Customer Service Specialist at American Permanent Ware Co, LLC (dba Star International Holdings), Inc. A Middleby affiliate in September 2002 to February 2024