Ysa Faty
Operation Specialist at BIGO | Ho Chi Minh City, Ho Chi Minh City, Vietnam
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Ysa Faty currently serves as an Operation Specialist at BIGO, where she leverages her extensive expertise in process optimization, user engagement, and operational management to enhance platform efficiency and user experience. In her role, Ysa is instrumental in supporting VIP users by meticulously checking and unlocking accounts that have been banned, ensuring swift resolution of user issues and maintaining high levels of customer satisfaction. Her keen attention to detail and strong negotiation skills enable her to handle sensitive account-related matters with professionalism and tact.
Beyond her core responsibilities, Ysa actively contributes to the development and refinement of operational workflows. She has successfully proposed and implemented process improvements for event management, which significantly increased user participation and contributed to a remarkable 30% revenue boost within just one month. Her ability to analyze activity data and align them with strategic policies has been key to driving these successful outcomes.
Ysa’s expertise extends to campaign strategy development, social media engagement, and cross-functional coordination, making her a versatile asset in BIGO’s dynamic environment. Her background in HR processes and CSR initiatives further enhances her capacity to foster a positive and collaborative workplace culture. With a strong foundation in management, research, and consulting, Ysa Faty continues to deliver impactful solutions that support BIGO’s growth objectives while ensuring seamless user experiences and operational excellence.
Operation Specialist at BIGO in March 2023 to Present
Product Operation Specialist at OPPO in July 2022 to March 2023
Platform Operations Executive- Internet Service at OPPO in May 2021 to July 2022
HR Employee Support Specialist - SG, IN, CN at Schlumberger in September 2019 to April 2020
APAC Customer Solutions Specialist at PayPal in November 2017 to July 2019
Customer Service Specialist at Sutherland in February 2016 to February 2017
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University of Staffordshire, Bachelor's degree, July 2026
Asia Pacific University of Technology and Innovation (APU / APIIT), Bachelor Degree of Art ( Hons) International Business Management, July 2026
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Accounting
PayPal
Compass
Financial Services
Zendesk
Internal and External Communications
Google Sheets
Negotiation
Customer Retention
Customer Satisfaction
Customer Engagement
Customer-focused Service
Customer Follow-Up
English as a Second Language (ESL)
Analytical Skills
Human Resources (HR)
Data Entry
Databases
Account Management
Campaign Strategies
Campaign Plans
Data Analysis
Campaign Management
Online Campaign Management
Event Management
Social Media Communications
Fraud Prevention
Social Media Measurement
Customer Service Management
Operations
Campaigns
Teamwork
Microsoft Office
Microsoft Excel
Customer Service
Microsoft PowerPoint
English
Management
Social Media
Microsoft Word
Problem Solving
Research
Customer Relationship Management (CRM)
Customer Support
Risk Analysis
Financial Institutions
Contact Centers
Writing
Coaching
Leading Meetings
Mentoring
Consulting
Communication
Team Leadership
Vietnamese
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Discover more about BIGOWhat is Ysa Faty email address?
Email Ysa Faty at [email protected] and [email protected]. This email is the most updated Ysa Faty's email found in 2026.
What is Ysa Faty phone number?
Ysa Faty phone number is +84793313819.
How to contact Ysa Faty?
To contact Ysa Faty send an email to [email protected] or [email protected]. If you want to call Ysa Faty try calling on +84793313819. (updated on March 10, 2025)
What company does Ysa Faty work for?
Ysa Faty works for BIGO
What is Ysa Faty's role at BIGO?
Ysa Faty is Operation Specialist
What industry does Ysa Faty work in?
Ysa Faty works in the Computer Software industry.
Ysa Faty Email Addresses
Ysa Faty Phone Numbers
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