William Witunsky
Senior Service Desk Manager at Commonwealth Care Alliance | Boston, Massachusetts, United States
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William Witunsky currently serves as the Service Desk Manager at Commonwealth Care Alliance, where he plays a pivotal role in overseeing a dynamic team of both offshore Tier 1 support and internal Tier 2 technicians. His leadership encompasses a diverse range of responsibilities, including managing support operations across 12 locations in Massachusetts. William's commitment to excellence is reflected in his exceptional customer satisfaction rates, a testament to his focus on delivering high-quality help desk support and managed services.
In his current role, William has been instrumental in implementing a comprehensive employee onboarding process that not only enhances the training experience for new hires but also fosters a culture of continuous improvement within the team. His expertise in technology training ensures that staff are well-equipped to navigate the complexities of modern telecommunications and system administration, particularly during significant projects such as the rollout of Microsoft Exchange.
William is also actively involved in identifying and integrating new technologies that align with the organization's strategic goals. His analytical skills and ability to negotiate effectively have proven invaluable in developing support models that enhance operational efficiency and disaster recovery plans. Recognized for his contributions, William has received accolades such as Employee of the Month and multiple Employee of the Week awards during his tenure at Granite Telecommunications. His goal-focused approach and conflict resolution skills further solidify his reputation as a leader who not only drives results but also inspires his team to achieve their best.
Senior Service Desk Manager at Commonwealth Care Alliance in September 2016 to Present
Sr Manager of IT - Client Side Support at Granite Telecommunications in February 2015 to September 2016
Manager of IT- Client Side Support at Granite Telecommunications in November 2012 to February 2015
Client Service Supervisor at Granite Telecommunications in June 2007 to November 2012
Helpdesk Level 2 Analyst at Granite Telecommunications in December 2006 to June 2007
Helpdesk Technician Level 1 at Granite Telecommunications in September 2006 to December 2006
Military Police at US Army in July 1994 to December 1997
Tracked Vehicle Mechanic at US Army in July 1992 to July 1994
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Bay State School of Technology, Certificate in Computers and Electronics, July 2026
Massasoit Community College, Associates, July 1997 to July 2026
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Communication
IT Strategy & Leadership
Project & Change Management
Help Desk & IT Support Operations
Asset Management & Vendor Negotiation
Cost Optimization & Budget Management
Call Center
Customer Service
Analysis
Networking
Help Desk Support
Call Centers
Salesforce.com
Managed Services
Team Building
Telephony
VoIP
Data Center
Human Resources
Telecommunications
Troubleshooting
CRM
Conflict Resolution
Leadership
Security
Software Documentation
Management
Negotiation
MPLS
Technical Support
Disaster Recovery
Hardware
Software Installation
Team Leadership
Avaya
Wireless
Vendor Management
Active Directory
Customer Satisfaction
Cisco Technologies
Cloud Computing
Servers
System Administration
Information Technology
Windows XP
Windows 7
VMware
Integration
Microsoft Exchange
SaaS
Unified Communications
Network Security
XP
Virtualization
Computer Hardware
IT Management
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Discover more about Commonwealth Care AllianceWhat is William Witunsky email address?
Email William Witunsky at [email protected] and [email protected]. This email is the most updated William Witunsky's email found in 2026.
What is William Witunsky phone number?
William Witunsky phone number is 2012064279 and 7815343845.
How to contact William Witunsky?
To contact William Witunsky send an email to [email protected] or [email protected]. If you want to call William Witunsky try calling on 2012064279 and 7815343845. (updated on September 04, 2024)
What company does William Witunsky work for?
William Witunsky works for Commonwealth Care Alliance
What is William Witunsky's role at Commonwealth Care Alliance?
William Witunsky is Senior Service Desk Manager
What industry does William Witunsky work in?
William Witunsky works in the Hospital & Health Care industry.
William Witunsky Email Addresses
William Witunsky Phone Numbers
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