William Tejeda
Support Team Associate at Odyssey | New York, New York, United States
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William Tejeda is a dedicated Driver/Customer Support Coordinator at Revel, where he leverages nearly a decade of experience in customer experience and support to enhance the interactions between drivers and riders. In his current role, William serves as the vital first point of contact for team members and drivers, adeptly navigating a variety of challenges that arise in high-pressure situations. His expertise in online support and customer service enables him to effectively address technical issues and provide roadside assistance, ensuring that both drivers and riders receive timely and empathetic solutions.
William's proficiency with tools like Zendesk and Intercom allows him to manage an impressive workload, consistently resolving over 300 support tickets weekly. His ability to multitask and prioritize responsibilities is critical in maintaining smooth day-to-day operations, as he balances the demands of urgent customer inquiries with ongoing support initiatives. He is particularly skilled in emergency services, bringing a calm and collected approach to crisis situations, which is essential in the fast-paced environment of ride-sharing.
Beyond his technical skills, William's commitment to mental health first aid and public speaking enhances his ability to connect with customers on a deeper level, fostering a supportive atmosphere that prioritizes empathy. His background in law enforcement further enriches his problem-solving capabilities, allowing him to approach complex issues with a unique perspective. As he continues to innovate and improve the customer experience at Revel, William remains focused on creating solutions that not only meet immediate needs but also contribute to long-term satisfaction and loyalty among drivers and riders alike.
Support Team Associate at Odyssey in February 2025 to Present
Driver/Customer Support Coordinator at Revel in April 2024 to October 2024
Customer Experience Fellowship | CX Fellow at KindWork in November 2023 to January 2024
Youth Development Specialist at Children's Aid in September 2021 to June 2023
Lifeguard at Equinox in February 2020 to March 2021
Lifeguard at Iowa Sports Management in June 2019 to March 2020
Police Cadet at SUNY Potsdam Law Enforcement Training institute in August 2019 to December 2019
Photography Host at Madame Tussauds in May 2017 to August 2017
Assistant To The Executive Director at Operation Exodus Inner City, Inc. in August 2015 to January 2017
Sales Associate at Dollar Tree Stores in October 2015 to December 2015
Librarian at Operation Exodus Inner City, Inc. in September 2014 to June 2015
Member at Washington Heights & Inwood Youth Council in September 2012 to October 2013
Summer Staff at Summer Youth Employment Program in July 2012 to August 2012
Volunteer at Operation Exodus Inner City, Inc. in September 2011 to June 2012
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State University of New York College at Potsdam, Bachelor of Arts - BA, November 2026
Borough of Manhattan Community College, November 2026
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Reporting & Analysis
High Level Of Accuracy
Conflict Resolution
Cross-Functional Team Building
Organization Skills
Event Planning
Youth Outreach
Data Collection
Teamwork
Cross-functional Team Leadership
Time Management
Workload Prioritization
Technical Support
Professional Services
Online Support
Telephone Support
Customer Support
Meeting Facilitation
Customer Experience
Zendesk
Intercom
Email Support
Emergency Services
Mental Health First Aid
Teaching
Microsoft Office
Customer Service
Public Speaking
Leadership
Law Enforcement
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Discover more about OdysseyWhat is William Tejeda email address?
Email William Tejeda at [email protected] and [email protected]. This email is the most updated William Tejeda's email found in 2026.
How to contact William Tejeda?
To contact William Tejeda send an email to [email protected] or [email protected]. (updated on August 27, 2024)
What company does William Tejeda work for?
William Tejeda works for Odyssey
What is William Tejeda's role at Odyssey?
William Tejeda is Support Team Associate
What is William Tejeda's Phone Number?
William Tejeda's phone (212) ***-*378
What industry does William Tejeda work in?
William Tejeda works in the Information Technology & Services industry.
William Tejeda Email Addresses
William Tejeda Phone Numbers
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