Will Mango

Will Mango currently serves as the Game Operations Manager at Jenkinson's Boardwalk, where he oversees the daily functions of one of the most popular family entertainment destinations on the Jersey Shore. In this role, Will leverages his extensive expertise in analytics, customer engagement, and team leadership to ensure the seamless operation of a multi-million dollar entertainment complex. His responsibilities include managing a diverse team of 65 staff members, from game attendants to supervisors, fostering positive employee relations, and maintaining high standards of guest service. Will’s strategic approach involves analyzing customer feedback and sales data to identify emerging trends, which informs targeted marketing campaigns and operational adjustments that enhance guest satisfaction and drive revenue growth.

A key aspect of Will’s role is optimizing the game inventory and merchandising strategies to maximize profitability while ensuring a fun, engaging experience for visitors. His proficiency in data analysis tools like Excel Pivot Tables and his keen understanding of brand awareness enable him to make data-driven decisions that improve operational efficiency and elevate the overall guest experience. Will also spearheads creative marketing initiatives, including themed events and promotional campaigns, to increase foot traffic and foster community engagement.

With a strong background in entertainment operations, Will is adept at conflict resolution and public speaking, skills that help him effectively manage staff and communicate with diverse audiences. His focus on innovation and continuous improvement aligns with Jenkinson’s commitment to delivering memorable family experiences, making him a vital asset in maintaining the venue’s reputation as a premier destination for fun and entertainment.