Wilbert Zonneveld

Wilbert Zonneveld currently serves as an Incident Manager at Pon, where he plays a pivotal role in enhancing the company's IT service management (ITSM) capabilities. Leveraging his extensive experience in helpdesk operations, support, and infrastructure management within an international environment, Wilbert is focused on driving continuous improvement in incident management processes. His expertise in ITIL frameworks underpins his approach to streamlining incident resolution workflows, reducing downtime, and elevating overall service quality. One of his key projects involves leading the implementation of ServiceNow, a strategic initiative aimed at maturing Pon’s service-oriented approach and establishing a scalable, automated incident and request management platform. This project not only improves operational efficiency but also aligns with Pon’s goal to deliver a seamless customer experience.

Wilbert’s broad knowledge of the latest technologies, including ERP systems like Oracle E-Business Suite and Oracle Applications, enables him to understand complex integrations and vendor management intricacies critical to incident resolution. His background in business analysis and process optimization ensures that incident management practices are aligned with organizational goals, fostering a proactive culture of continuous improvement. Wilbert’s leadership style emphasizes team development and collaboration, ensuring that support teams are well-equipped to handle evolving challenges in healthcare, manufacturing, and other sectors Pon serves. His customer-first mentality and focus on process maturity have consistently contributed to transforming Pon into a more resilient, service-centric organization, capable of adapting to organizational changes while maintaining high standards of support and infrastructure reliability.