Wendee A
Customer Service Manager at Premiere Book Group | Johnson City, Tennessee, United States
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As the Director of Customer Service at Premiere Book Group, Wendee A. plays a pivotal role in fostering a customer-centric culture that aligns with the company’s mission of being a leading independent bookseller. With nearly thirty years of experience in the industry, Wendee leverages her expertise in consumer services and e-commerce to enhance the customer experience across both B2B and B2C channels. Her approach emphasizes the importance of building lasting relationships with customers, where a simple "thank you" can transform a transaction into a memorable interaction.
Wendee is currently spearheading several key projects aimed at process improvement and escalation resolution, ensuring that customer inquiries and concerns are addressed promptly and effectively. By implementing innovative solutions and utilizing tools like Microsoft Office and Slack for team communication, she has streamlined operations, enabling her team to respond to customer needs with agility and professionalism.
Her leadership skills shine as she mentors her team, fostering an environment where collaboration and positivity thrive. Wendee understands that a happy customer is not only likely to return but also to advocate for the brand, which is crucial in today’s competitive marketplace. Under her guidance, Premiere Book Group continues to enhance its reputation for exceptional customer service, solidifying its position as a trusted partner for authors and publishers alike. Through her dedication and strategic vision, Wendee A. is not just improving customer service; she is redefining it for the modern bookselling landscape.
Customer Service Manager at Premiere Book Group in April 2015 to Present
Director Of Customer Service at Premiere Book Group in April 2015 to Present
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University of Cebu, Bachelor’s Degree, July 1998 to July 2026
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Microsoft Office
Customer Service
Microsoft Excel
Microsoft Word
PowerPoint
Sales
Management
Leadership
Team Building
Public Speaking
Strategic Planning
Customer Success
Consumer Services
Process Improvement
After Sales
Order Management
Order Fulfillment
Project Management
Zendesk
E-commerce
Business-to-Business (B2B)
Customer Experience
Customer Insight
Customer Engagement
Customer Support
Email Management
Project Coordination
Customer Relationship Management (CRM)
Customer Retention
Escalation Resolution
Customer Escalation Management
De-escalation
Professional Phone Skills
Coaching
KPI Implementation
Metrics Reporting
Sales Order Processing
Purchase Orders
Publishing
Publishing Services
Analytical Skills
Communication
Supervisory Skills
Interpersonal Skills
Salesforce.com
Asana
Slack
Team Management
Team Leadership
Team Mentoring
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Discover more about Premiere Book GroupWhat is Wendee A email address?
Email Wendee A at [email protected]. This email is the most updated Wendee A's email found in 2026.
How to contact Wendee A?
To contact Wendee A send an email to [email protected]. (updated on September 06, 2024)
What company does Wendee A work for?
Wendee A works for Premiere Book Group
What is Wendee A's role at Premiere Book Group?
Wendee A is Customer Service Manager
What is Wendee A's Phone Number?
Wendee A's phone (901) ***-*398
What industry does Wendee A work in?
Wendee A works in the Consumer Services industry.
Wendee A Email Addresses
Wendee A Phone Numbers
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