Wayne Gratty

Q: What is Wayne Gratty email address?

Email Wayne Gratty at wayne.gratty@sofispritz.com. This email is the most updated Wayne Gratty's email found in 2026.

Q: How to contact Wayne Gratty?

To contact Wayne Gratty send an email to wayne.gratty@sofispritz.com. If you want to call Wayne Gratty try calling on 6822249417. (updated on September 01, 2024)

Director, Workload Planning and Forecasting – Financial Crimes at USAA | Justin, Texas, United States

About Wayne Gratty

Wayne Gratty serves as the Capacity Planner Lead for Fraud Production at USAA, where he plays a pivotal role in shaping the organization’s workforce management strategies. With a robust background in capacity planning and forecasting, Wayne is adept at conducting comprehensive CoSA (Cost of Service Analysis) and Enterprise-level scenario modeling. His expertise lies in analyzing complex workforce variables and operational objectives, which enables him to deliver accurate and timely workforce predictions essential for budgeting and strategic planning exercises.

Currently, Wayne is spearheading several key projects aimed at optimizing operational efficiency within the fraud prevention domain. His leadership is instrumental in developing both short-term and long-term tactical capacity plans that align with USAA’s overarching goals. By leveraging advanced analytical tools and methodologies, Wayne ensures that the workforce is not only adequately staffed but also equipped with the necessary skills to meet evolving challenges in fraud detection and prevention.

Wayne's commitment to excellence is evident in his data-driven approach to decision-making, where he utilizes Microsoft Excel and eWFM (Enterprise Workforce Management) systems to enhance forecasting accuracy. His ability to navigate complex scenarios and implement strategic workforce solutions has significantly improved customer satisfaction and operational performance. As a seasoned professional, Wayne continues to foster a culture of continuous improvement, driving initiatives that not only meet immediate operational needs but also position USAA for future success in an ever-changing landscape.

Wayne Gratty Work

Director, Workload Planning and Forecasting – Financial Crimes at USAA in March 2025 to Present

Capacity Planner Lead - Fraud Production at USAA in November 2024 to March 2025

Senior Workforce Analyst (Capacity Planning) at SoFi in May 2022 to November 2024

Wayne Gratty Education

Goal, NVQ Level II in Customer Service, August 2026

City & Guilds, NVQ Level II in Distribution and Warehousing Operations, August 2026

Sumlock Business College, NVQ II Business Administration, August 1995 to August 1997

Wayne Gratty Skills

Organization Skills

Business Process

Database Tools

About Wayne Gratty's Current Company

USAA

Discover more about USAA

Frequently Asked Questions about Wayne Gratty

What is Wayne Gratty email address?

Email Wayne Gratty at [email protected]. This email is the most updated Wayne Gratty's email found in 2026.

What is Wayne Gratty phone number?

Wayne Gratty phone number is 6822249417.

How to contact Wayne Gratty?

To contact Wayne Gratty send an email to [email protected]. If you want to call Wayne Gratty try calling on 6822249417. (updated on September 01, 2024)

What company does Wayne Gratty work for?

Wayne Gratty works for USAA

What is Wayne Gratty's role at USAA?

Wayne Gratty is Director, Workload Planning and Forecasting – Financial Crimes

What industry does Wayne Gratty work in?

Wayne Gratty works in the Telecommunications industry.