Warner Okereke
Customer Success Manager at Fortra | Omaha, Nebraska, United States
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As a Customer Success Manager at Fortra, Warner Okereke plays a pivotal role in enhancing client relationships and driving service adoption across a diverse portfolio of financial institutions and retail customers. With a strong foundation in professional communication and active listening, Warner excels in understanding the unique needs of each client, allowing him to craft tailored strategies that align with their organizational goals. His expertise in strategic communications and service delivery empowers him to conduct regular business reviews, ensuring that clients not only retain their services but also maximize their value.
Warner's approach is deeply collaborative; he coordinates seamlessly with deployment teams and technical engineers to gain insights into customers' business objectives. This collaboration enables him to identify opportunities for optimization and troubleshooting, ensuring that clients experience the full spectrum of benefits from Fortra's offerings. His commitment to being a trusted advisor extends to engaging with managers and executives, fostering a culture of transparency and mutual growth.
Key projects under Warner's leadership have focused on increasing customer retention through proactive engagement and tailored training delivery, particularly within the financial services sector. By leveraging his knowledge of banking and renewals, he has successfully implemented initiatives that not only enhance service adoption but also drive long-term loyalty. Warner's dedication to providing top-notch service offerings positions him as a vital asset to both Fortra and its clients, ultimately contributing to their success in an increasingly competitive landscape.
Customer Success Manager at Fortra in December 2022 to Present
Success Partner IV at Fiserv in March 2022 to October 2022
Client Service Partner III at Fiserv in December 2012 to March 2022
Sr. Client Service Analyst at Fiserv in June 2009 to December 2012
Client Service Analyst at Fiserv in June 2006 to June 2009
Information Desk Team Member at Wayne State College in December 2004 to May 2006
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Wayne State College, Bachelor of Science (B.S.), November 2026
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Leadership Development
Personal Branding
Professional Communication
Active Listening
Workplace Transformation
Artificial Intelligence for Business
Customer Success
Customer Relationship Management (CRM)
Salesforce.com
Microsoft Office
Strategic Communications
Account Management
Customer Satisfaction
Software as a Service (SaaS)
Time Management
Client Services
Client Relations
Client Development
Product Demonstration
Customer Retention
Process Improvement
Troubleshooting
Project Management
Management
Customer Service
SQL
Leadership
Software Implementation
Networking
Business Analysis
Microsoft SQL Server
Teamwork
Analysis
HTML
Windows
Social Media Marketing
Banking
Business Process Improvement
Team Building
Training Delivery
Business Relationship Management
Customer Support
Service Delivery
Google Cloud Platform (GCP)
Training
Data Science
Financial Services
Computer Science
Communication
Agile Project Management
Technical Support
Problem Solving
Operational Excellence
Interpersonal Skills
Renewals
Business-to-Business (B2B)
Accountability
Diversity, Equity, Inclusion and Belonging (DEIB)
Business Development
Data-driven Marketing
Network Forensics
Network Security
Cybercrime Investigation
Increased Energy
Productivity Improvement
AI Agents
Artificial Intelligence (AI)
Data-driven Decision Making
Human Resources (HR)
Change Readiness
Mindfulness
Calming
Stress Management
Chatbot Development
Change Management
Resiliency
Identity and Access Management (IAM)
Cloud Security
Marketing
Customer Journey Mapping
Customer Experience
Customer Service Management
Team Management
Ethics
Generative AI Tools
Generative AI
Responsible AI
Computer Ethics
CLI
Linux System Administration
Digital Marketing
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Discover more about FortraWhat is Warner Okereke email address?
Email Warner Okereke at [email protected], [email protected] and [email protected]. This email is the most updated Warner Okereke's email found in 2026.
How to contact Warner Okereke?
To contact Warner Okereke send an email to [email protected], [email protected] or [email protected]. (updated on September 04, 2024)
What company does Warner Okereke work for?
Warner Okereke works for Fortra
What is Warner Okereke's role at Fortra?
Warner Okereke is Customer Success Manager
What is Warner Okereke's Phone Number?
Warner Okereke's phone (402) ***-*185
What industry does Warner Okereke work in?
Warner Okereke works in the Information Technology & Services industry.
Warner Okereke Email Addresses
Warner Okereke Phone Numbers
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