Wanda Ilaila
Group Onboarding Specialist at Liven | Bali, Indonesia
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Wanda Ilaila currently serves as the Group Onboarding Specialist at Liven, where she plays a pivotal role in ensuring a smooth and efficient integration process for new clients across various sectors, including hospitality, retail, and food service. Leveraging her extensive background in hospitality combined with her growing expertise in technology solutions, Wanda excels at customizing onboarding experiences to align with each client's unique objectives, operational scale, and industry requirements. Her deep understanding of Point of Sale (POS) systems, Online Ordering platforms, and Loyalty Program integrations enables her to deliver tailored onboarding strategies that drive customer satisfaction and operational efficiency.
In her role, Wanda oversees comprehensive onboarding projects, coordinating closely with clients to ensure seamless setup and activation of Liven’s solutions. She monitors client progress throughout the onboarding period, providing detailed reports and actionable insights to management to facilitate continuous improvement. Her solution-oriented approach and strong decision-making skills ensure that potential challenges are addressed proactively, fostering long-term partner relationships and enhancing customer retention.
Wanda’s expertise extends beyond technical onboarding; she is adept at delivering user training, guiding clients through complex platform functionalities, and ensuring their teams are equipped to maximize the benefits of Liven’s offerings. Her proficiency in CRM and data entry supports her ability to track client progress, gather feedback, and optimize onboarding workflows. With a focus on B2B2C engagement, Wanda’s leadership in onboarding initiatives contributes significantly to Liven’s mission of creating impactful, seamless customer interactions that translate into measurable business results.
Group Onboarding Specialist at Liven in July 2024 to Present
Onboarding Specialist [OrderUp] at Liven in June 2023 to July 2024
Reservation Manager at Alterstay in July 2022 to June 2023
Assistant Reservation Manager at Framework Hospitality Management in December 2021 to July 2022
Travel at Career Break in July 2021 to December 2021
Floor Manager at Rob Peetoom in January 2018 to July 2021
Guest Relations Supervisor at Rob Peetoom in January 2016 to December 2017
Guest Relation Representative at Rob Peetoom in November 2014 to December 2015
Administrative Coordinator at Bali Citra Kinawa Tour and Travel in June 2012 to October 2014
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Universitas Terbuka, Bachelor's, October 2026
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Online Support
Troubleshooting
Resolving Issues
Delivery Partner Integration
User Training
Product Service
SaaS
Customer Onboarding
Loyalty Programs
Online Ordering
Team Leadership
Rental Real Estate
Dispute Resolution
Customer Support
Product Knowledge
Query Resolution
Order Processing
APAC
Persistence
Tourism
Guest Satisfaction
Guest Experience
VIP
Property Management
Virtual Assistance
Solution-oriented
Operations Support
Bookings
Channel Manager
Guest Service
Villas
Problem Solving
Leadership
Point of Sale (POS) Systems
Rooms Division Management
General Administration
Working with Tenants
Attention to Detail
Communication
Receptionist Duties
Teamwork
HubSpot
Interpersonal Communication
Google Workspace
B2B2C
Listing Services
Analytical Skills
Project Management
Software as a Service (SaaS)
Client Onboarding
Escalations Management
Onboarding
Business Relationship Management
Front Office Operations
Schedule Control
Hotel Booking
Hair Care
Customer Interaction
Professional Phone Skills
Hospitality
Customer Experience
Sales
Customer Service Management
Upselling
Client Relations
Data Entry
B2C e-commerce
Decision-Making
Interpersonal Skills
Sales Management
Negotiation
Reservations
Office Software
Partner Relationship Management
Organization Skills
Complaint Management
Field Coordination
Multi-task & Handle High-volume Workloads
Customer Satisfaction
Microsoft Office
Time Management
Fully bilingual English
Property Management Systems
Customer Relationship Management (CRM)
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Discover more about LivenWhat is Wanda Ilaila email address?
Email Wanda Ilaila at [email protected]. This email is the most updated Wanda Ilaila's email found in 2026.
How to contact Wanda Ilaila?
To contact Wanda Ilaila send an email to [email protected]. (updated on March 09, 2025)
What company does Wanda Ilaila work for?
Wanda Ilaila works for Liven
What is Wanda Ilaila's role at Liven?
Wanda Ilaila is Group Onboarding Specialist
What is Wanda Ilaila's Phone Number?
Wanda Ilaila's phone (**) *** *** 201
What industry does Wanda Ilaila work in?
Wanda Ilaila works in the Hospitality industry.
Wanda Ilaila Email Addresses
Wanda Ilaila Phone Numbers
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