Walter Wolowicz
Incident Coordinator at TEKsystems | Eastlake, Ohio, United States
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Walter Wolowicz is a results-driven Information Technology professional currently serving as an Incident Coordinator at TEKsystems, where he plays a pivotal role in managing incident and change processes for a dynamic Citrix Team comprising 21 members. His expertise in incident management is complemented by his proficiency in Microsoft Office 365 and Power Query, enabling him to streamline operations and enhance productivity across multiple projects. Walter's daily responsibilities involve overseeing the resolution of over 50 tickets, ensuring that high-priority and emergency incidents are promptly assigned and acknowledged within established Service Level Agreement (SLA) time frames.
In his role, Walter has demonstrated exceptional skills in creating and maintaining ServiceNow views for all three Citrix Teams, which significantly improves visibility and tracking of incidents. His commitment to process improvement is evident in his proactive approach to identifying and implementing enhancements that elevate customer satisfaction and operational efficiency. Walter's strong communication skills enable him to effectively collaborate with both internal and external stakeholders, ensuring that all parties are informed and engaged throughout the incident management lifecycle.
Walter's extensive experience in IT project involvement, coupled with his adeptness in troubleshooting and system deployment, positions him as a valuable asset to any organization. His ability to manage multiple projects while adhering to challenging deadlines showcases his dedication to excellence and continuous improvement in the IT landscape. As he continues to drive initiatives that foster better standards and practices within the incident management domain, Walter remains committed to delivering exceptional service and support to his clients at Ascension Hospitals and beyond.
Incident Coordinator at TEKsystems in August 2019 to Present
Staff Analyst at CompuCom in June 2005 to May 2019
Helpdesk Technician (Level I & II) at Rockwell at Volt Information Sciences in February 2002 to June 2005
Cobol Programmer at Compuware in January 1998 to January 2000
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Cuyahoga Community College, 2 Year, August 1991 to August 1994
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Microsoft Excel
Power Query
Incident Management
Process Improvement
SharePoint
SharePoint 2007
Troubleshooting
Project Management
System Deployment
Lotus Notes
Autohotkey
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Discover more about TEKsystemsWhat is Walter Wolowicz email address?
Email Walter Wolowicz at [email protected] and [email protected]. This email is the most updated Walter Wolowicz's email found in 2026.
How to contact Walter Wolowicz?
To contact Walter Wolowicz send an email to [email protected] or [email protected]. (updated on September 05, 2024)
What company does Walter Wolowicz work for?
Walter Wolowicz works for TEKsystems
What is Walter Wolowicz's role at TEKsystems?
Walter Wolowicz is Incident Coordinator
What is Walter Wolowicz's Phone Number?
Walter Wolowicz's phone (216) ***-*381
What industry does Walter Wolowicz work in?
Walter Wolowicz works in the Information Technology & Services industry.
Walter Wolowicz Email Addresses
Walter Wolowicz Phone Numbers
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