Vitor Urmersbach

Vitor Urmersbach is a dynamic Operations Manager at Edenred Pay, where he leverages his extensive background in materials engineering and payment solutions to drive operational excellence. With a dual degree from the Federal University of Rio Grande do Sul and the École Polytechnique Universitaire de Montpellier, Vitor combines technical knowledge with practical experience, making him a valuable asset in the fast-evolving landscape of open and closed-loop payment systems.

In his current role, Vitor oversees customer onboarding services, ensuring a seamless integration process for new clients while enhancing the overall customer experience. His commitment to stakeholder engagement—both external and internal—has been pivotal in fostering strong relationships that facilitate collaboration and drive efficiency across operations. Vitor's expertise in back-office operations and IT operations allows him to streamline processes, optimize workflows, and implement best practices that enhance productivity.

Key projects under Vitor's leadership include the implementation of agile methodologies, such as Scrum, to improve project management and team dynamics. His proficiency in Business Process Outsourcing (BPO) has enabled the team to focus on core competencies while effectively managing outsourced functions. Vitor's multilingual capabilities in English, French, and Japanese further enhance his ability to communicate and collaborate with diverse teams and clients globally.

With a strong foundation in data analysis and proficiency in tools like Microsoft Excel, Vitor is adept at leveraging data-driven insights to inform strategic decisions. His passion for innovation and continuous improvement positions him as a forward-thinking leader in the payment solutions sector, dedicated to delivering exceptional service and driving sustainable growth for Edenred Pay.