Viola Koech

Q: What is Viola Koech email address?

Email Viola Koech at vmyner@gmail.com and viola.koech@glovoapp.com. This email is the most updated Viola Koech's email found in 2026.

Q: How to contact Viola Koech?

To contact Viola Koech send an email to vmyner@gmail.com or viola.koech@glovoapp.com. (updated on January 17, 2025)

Customer Service Operations Manager at Glovo | Kenya

About Viola Koech

Viola Koech currently serves as the Customer Service Operations Manager at Glovo, where she plays a pivotal role in driving the company's live operations across Sub-Saharan Africa. In this capacity, Viola leverages her extensive expertise in stakeholder engagement and customer service systems to optimize operational workflows, ensuring seamless delivery experiences for millions of users. Her deep understanding of African markets enables her to tailor customer support strategies that resonate with local nuances, fostering higher satisfaction and loyalty.

One of Viola’s key projects involves implementing data-driven initiatives to enhance operational efficiency and reduce response times. By utilizing advanced data analysis and troubleshooting skills, she has successfully identified bottlenecks within the customer support ecosystem and introduced process improvements that have significantly elevated service quality. Her ability to conduct comprehensive business reviews ensures that operational metrics align with strategic goals, facilitating continuous growth and scalability.

Viola’s expertise extends to coaching and mentoring her team, fostering a high-performance culture centered on customer-centricity and problem-solving. Her proficiency in customer service systems, combined with her knowledge of payment card processing and credit card fraud prevention, ensures secure and reliable transaction support. Through her assertive leadership and independent judgment, Viola consistently propels operational excellence, turning around underperforming areas and instituting initiatives that contribute to Glovo’s expansion within the African continent. Her innovative approach and strategic mindset make her a vital asset in navigating the complexities of live operations in diverse markets.

Viola Koech Work