Vikki Berrien

Q: What is Vikki Berrien email address?

Email Vikki Berrien at vikki.berrien@zayo.com. This email is the most updated Vikki Berrien's email found in 2026.

Q: How to contact Vikki Berrien?

To contact Vikki Berrien send an email to vikki.berrien@zayo.com. (updated on September 02, 2024)

Client Success Manager II at Zayo Group | Denver, Colorado, United States

About Vikki Berrien

Vikki Berrien currently serves as a Client Success Manager II at Zayo Group, where she leverages her extensive background in telecommunications to enhance customer satisfaction and drive successful outcomes. With a robust foundation in Business Administration and Management, Vikki has honed her skills in various technical areas, including Universal Mobile Telecommunications System (UMTS), Code Division Multiple Access (CDMA), and advanced wireless technologies. Her proactive approach to customer success is evident in her ability to anticipate and mitigate potential billing, service delivery, and performance issues, ensuring a seamless experience for clients.

In her role, Vikki collaborates closely with internal teams, including Sales and Product Management, to address customer inquiries and resolve disputes efficiently. Her expertise in troubleshooting and system administration allows her to identify innovative, win-win solutions that not only meet customer needs but also align with Zayo's strategic objectives. Vikki’s adeptness in utilizing tools such as ICOMS and her knowledge of VoIP, GSM, and LTE technologies further empower her to deliver exceptional support and guidance to clients navigating complex telecommunications challenges.

Key projects under her leadership have included initiatives aimed at enhancing service delivery processes and improving customer engagement strategies. By fostering strong relationships with clients and advocating for their needs within the organization, Vikki plays a vital role in driving customer loyalty and retention. Her commitment to excellence and her ability to translate technical jargon into actionable insights make her an invaluable asset to the Zayo Group team and its clientele.

Vikki Berrien Work