Vikas Sharma
Executive Leader & Principal Consultant at Infosys | Atlanta Metropolitan Area
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Executive Leader & Principal Consultant at Infosys in February 2024 to Present
Executive Consultant for CCaaS & AI at RBC in April 2023 to January 2024
Leader, Architecture, Strategy & PreSales - CCaaS, AI & Automation at IBM in June 2022 to March 2023
Senior Implementation Manager at RingCentral in November 2021 to May 2022
Senior Technical Consultant - CCaaS & Contact Centers at Bell in January 2021 to November 2021
Senior Design Architect Level IV at SYNNEX Canada in June 2019 to December 2020
Senior Manager - Contact Center and IT operations at Etisalat in February 2000 to May 2019
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University of Toronto, Cyber Security Design Certificate, January 2020
Symbiosis Institute of Management Studies, Post Graduate Diploma, January 2011
Maulana Azad National Institute of Technology, Bachelor of Technology (BTech), January 1994
Sikkim Manipal University of Health, Medical and Technological Sciences, Master of Business Administration (MBA), January 2012
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Generative AI
BOT
Quantitative Research
Research Projects
Technology Leadership
Contact Center as a Service (CCaaS)
Customer Relationship Management (CRM)
Solution Architecture
RFP
Customer Experience
Strategic Planning
Project Portfolio Management
Call Centers
CRM
Program Management
Key Account Management
Business Development
Unified Communications
Telephony
Outsourcing
Network Design
Voice Networks
Artificial Intelligence (AI)
Telecommunications
Data Architecture
Voice over IP (VoIP)
Digital Channels
Enterprise Software
AWS CloudFormation
Amazon Web Services (AWS)
Dialogflow
Cisco
SaaS
JIRA
Avaya
Leadership
IVR
Speech Recognition
Avaya ACD, IVR, CRM, AIC, Syntellect IVR, Call Centre Set up-Planning, BPO
ISDN, PRI, SS7, VoIP, SIP
IT Automation
CpaaS
communication API
Amazon VPC
Private Clouds
Digital Transformation
Genesys
CTI
CcaaS
UcaaS
Hybrid Platforms
Continuous Integration and Continuous Delivery (CI/CD)
Contact Centers
Team Management
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Discover more about InfosysWhat is Vikas Sharma email address?
Email Vikas Sharma at [email protected] and [email protected]. This email is the most updated Vikas Sharma's email found in 2026.
What is Vikas Sharma phone number?
Vikas Sharma phone number is +14372153260.
How to contact Vikas Sharma?
To contact Vikas Sharma send an email to [email protected] or [email protected]. If you want to call Vikas Sharma try calling on +14372153260.
What company does Vikas Sharma work for?
Vikas Sharma works for Infosys
What is Vikas Sharma's role at Infosys?
Vikas Sharma is Executive Leader & Principal Consultant
Vikas Sharma Email Addresses
Vikas Sharma Phone Numbers
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