Vicki W
Associate Vice President, Operations at ACD Direct | Monroe, Georgia, United States
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Associate Vice President, Operations at ACD Direct in December 2024 to Present
Director of Client Services at ACD Direct in May 2022 to December 2024
Client Services Manager at ACD Direct in April 2021 to May 2022
Account Executive at ACD Direct in August 2019 to April 2021
Senior Manager, Account Operations at Sykes Enterprises, Incorporated in November 2017 to August 2019
Manager, Account Operations at Sykes Enterprises, Incorporated in February 2013 to October 2017
Senior Team Lead at Sykes Enterprises, Incorporated in February 2013 to April 2014
Team Leader at Sykes Enterprises, Incorporated in May 2011 to February 2013
Escalation Supervisor at Sykes Enterprises, Incorporated in October 2010 to May 2011
Customer Care Professional at Sykes Enterprises, Incorporated in February 2009 to October 2010
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University of Phoenix, Associate of Arts (A.A.), January 2007 to January 2009
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Software Implementation
Virtual Teams
Customer Advocacy
Key Metrics
Customer Satisfaction (CSAT)
Voice of the Customer
Profit & Loss Management
Customer Engagement
Relationship Development
Presentation Skills
Customer Experience Management
Customer Journey Mapping
Communication
Strategic Services
Operational Excellence
Problem Solving
Strategic Thinking
Business Administration
Director level
Business Process Outsourcing (BPO)
Budgeting & Forecasting
Customer Service Operations
Key Performance Indicators
Interpersonal Skills
Leadership Development
Client Relations
Build Strong Relationships
Nonprofit Organizations
Operations Management
Client Services
Customer Relationship Management (CRM)
Call Centers
Customer Satisfaction
Customer Experience
Contact Centers
Customer Service
Performance Management
Process Improvement
Team Leadership
Management
Leadership
Team Management
Customer Retention
Account Management
Team Building
Microsoft Office
Training
Microsoft Excel
Coaching
Telecommunications
Microsoft PowerPoint
Microsoft Outlook
IEX Total View
Avaya CMS
Change Management
Growth Strategies
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Discover more about ACD DirectWhat is Vicki W email address?
Email Vicki W at [email protected] and [email protected]. This email is the most updated Vicki W's email found in 2026.
How to contact Vicki W?
To contact Vicki W send an email to [email protected] or [email protected].
What company does Vicki W work for?
Vicki W works for ACD Direct
What is Vicki W's role at ACD Direct?
Vicki W is Associate Vice President, Operations
What is Vicki W's Phone Number?
Vicki W's phone (404) ***-*395
What industry does Vicki W work in?
Vicki W works in the Outsourcing/Offshoring industry.
Vicki W Email Addresses
Vicki W Phone Numbers
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