Vera Citrano
Practice Site Manager at Chesapeake Urology Associates | Nottingham, Maryland, United States
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Vera Citrano serves as the Practice Site Manager at Chesapeake Urology Associates, where she leverages her extensive experience in medical practice management to enhance patient care and operational efficiency. In her current role, Vera leads a dedicated team of healthcare professionals, ensuring that the needs of urology patients are met with the highest standards of service. Her expertise encompasses a wide range of specialties, including the management of complex cases related to urinary disorders, prostate cancer, kidney stones, and incontinence.
Vera is particularly focused on driving an exceptional customer experience, which she believes is intrinsically linked to fostering a positive employee experience. By implementing strategic initiatives in human resources, she has successfully improved staff recruitment and retention, creating a cohesive team environment that prioritizes both patient and employee satisfaction. Her background in call center management further enhances her ability to streamline communication and operational processes, ensuring that patients receive timely and effective care.
Key projects under Vera's leadership include the development of performance management systems that align team goals with organizational objectives, as well as the introduction of innovative training programs aimed at leadership development and team building. With a strong foundation in sales management and business analysis, Vera is adept at identifying opportunities for growth and improvement within the practice. Her proficiency in tools like Microsoft Excel supports her analytical approach, allowing her to make data-driven decisions that enhance overall practice performance. Through her commitment to excellence, Vera Citrano continues to make a significant impact at Chesapeake Urology Associates, driving both patient outcomes and employee engagement.
Practice Site Manager at Chesapeake Urology Associates in December 2016 to Present
SVP, Customer Contact Channel Mgr. at Provident Bank in April 2008 to June 2009
Recruiting & Retention Manager at Provident Bank in January 2005 to April 2008
Customer Contact Channel Mgr. at BoA, NationsBank, Md Nat'l Bank in January 1987 to January 1997
SVP, Sales/Service Manager at Maryland National Bank in January 1977 to January 1997
Sr. Vice Pres at Bank of America in January 1996 to January 1996
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Call Center
Coaching
Process Improvement
Sales Management
Banking
Performance Management
Strategic Planning
Call Centers
Customer Retention
Team Management
Strategy
Account Management
Talent Acquisition
Leadership
Change Management
Human Resources
Training
CRM
Customer Experience
Budgets
Vendor Management
Recruiting
Employee Relations
Management
Business Analysis
Team Leadership
Interviews
Microsoft Office
Operations Management
Team Building
Risk Management
Analysis
Employee Benefits
Customer Service
Program Management
Business Process Improvement
Leadership Development
Credit
Onboarding
Project Management
Employee Training
Microsoft Excel
Business Development
Relationship Management
Technical Recruiting
Employee Engagement
Talent Management
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Discover more about Chesapeake Urology AssociatesWhat is Vera Citrano email address?
Email Vera Citrano at [email protected] and [email protected]. This email is the most updated Vera Citrano's email found in 2026.
How to contact Vera Citrano?
To contact Vera Citrano send an email to [email protected] or [email protected]. (updated on September 01, 2024)
What company does Vera Citrano work for?
Vera Citrano works for Chesapeake Urology Associates
What is Vera Citrano's role at Chesapeake Urology Associates?
Vera Citrano is Practice Site Manager
What is Vera Citrano's Phone Number?
Vera Citrano's phone (301) ***-*404
What industry does Vera Citrano work in?
Vera Citrano works in the Financial Services industry.
Vera Citrano Email Addresses
Vera Citrano Phone Numbers
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