Vazz P
Operations Management | Continuous Improvement | Organization Skills | Compliance | Reporting at Optus | Melbourne, Victoria, Australia
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Vazz P currently serves as an Operations Team Lead at Optus, where he leverages over seven years of expertise in customer service operations management to drive strategic initiatives that enhance customer satisfaction and operational efficiency. In this role, Vazz oversees a dynamic team of 10 professionals, ensuring seamless daily customer interactions while maintaining high standards for SLA adherence and productivity. His deep understanding of operations management, combined with his proficiency in continuous improvement methodologies such as Agile and Lean Six Sigma, enables him to identify and implement process enhancements that significantly reduce churn—by 15%—and streamline workflows.
Vazz’s expertise extends to organization skills and compliance, where he meticulously manages escalations, claims, and penalty abatement processes, ensuring adherence to regulatory standards and internal policies. His strategic data analysis and customer journey mapping skills empower him to make data-driven decisions that optimize customer experience and operational outcomes. Additionally, his proficiency in reporting tools and Microsoft Excel allows for comprehensive performance tracking and reporting, providing actionable insights to senior leadership.
A key contributor to Optus’s success, Vazz has facilitated numerous workshops focused on operational excellence, fostering a culture of continuous improvement within his team. His leadership not only boosts team productivity but also ensures that customer issues are resolved efficiently, reinforcing Optus’s commitment to delivering right solutions and exceptional customer success. With his blend of operational expertise, organization skills, and a relentless focus on customer happiness, Vazz P continues to be a vital asset in advancing Optus’s customer service excellence.
Operations Management | Continuous Improvement | Organization Skills | Compliance | Reporting at Optus in February 2019 to Present
Inventory Management | Grocery | Customer Service | Sales | Complaints | Merchandising | Retail at Durgamma Groceries in October 2014 to December 2018
Customer Information | Continuous Improvement | Outbound Calls | Product Knowledge | Reporting at Tech Mahindra in August 2013 to September 2014
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JNTU Anantapur, Master of Computer Applications - MCA
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Continuous Improvement
Data Analytics
Escalations Management
Claims Management
Complaint Management
Penalty Abatement
Coaching
Staff Training
Peer Mentoring
Performance Appraisal
Key Performance Indicators
Inbound Calls
Customer Calls
Telecommunications
Store Management
Microsoft Power BI
Tableau
SAP S/4HANA
Customer Service
Process Improvements
Customer Relationship Management (CRM)
Customer Support
Microsoft Office
Microsoft Excel
Operations Administration
Customer Service Operations
Process Quality Improvement
Stakeholder Engagement
Continuous Process Improvement
Performance Management
Strategic Data Analysis
Data Visualization
Customer Journey Mapping
Business Process Design
Digital Transformation
Customer Service Management
Data Analysis
Scrum
PSM
Lean Six Sigma
Agile Methodologies
Operations Management
Customer Success
subject matter expertise
Team Leadership
ServiceNow
Office 365
SharePoint
Leadership
Customer Retention
Customer Satisfaction
Customer Experience Management
Team Building
Team Management
Customer Escalation Management
Escalation Resolution
De-escalation
Incident Management
Request Management
Net Promoter Score
Hiring
Recruiting
Employee Training
Training
Mentoring
People Development
people leader
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Discover more about OptusWhat is Vazz P email address?
Email Vazz P at [email protected]. This email is the most updated Vazz P's email found in 2026.
How to contact Vazz P?
To contact Vazz P send an email to [email protected]. (updated on October 30, 2024)
What company does Vazz P work for?
Vazz P works for Optus
What is Vazz P's role at Optus?
Vazz P is Operations Management | Continuous Improvement | Organization Skills | Compliance | Reporting
What is Vazz P's Phone Number?
Vazz P's phone (416) ***-*801
What industry does Vazz P work in?
Vazz P works in the Telecommunications industry.
Vazz P Email Addresses
Vazz P Phone Numbers
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