Tyrus J
Software support Lead Analyst at Shift4 (FORMERLY APPETIZE/SPOT-ON), ATLANTA, GA, APRIL 2022 TO PRESENT | Atlanta Metropolitan Area
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As the Software Support Lead Analyst at Shift4 (formerly Appetize/Spot-On) in Atlanta, GA, Tyrus J. leverages over 12 years of experience in technical support and system configuration to drive operational excellence within the organization. In this pivotal role, Tyrus not only provides Level 2 technical support but also plays a crucial part in fostering a collaborative environment among cross-functional teams, including product management, customer success management (CSM), and operations. His ability to manage escalations effectively ensures that complex issues are resolved promptly, minimizing downtime and enhancing user satisfaction.
Tyrus is recognized for his motivational leadership skills, which he employs to mentor and develop IT team members in system maintenance and integration tasks. By promoting professional growth, he cultivates a high-performing team that is well-equipped to handle the dynamic challenges of the tech sector. His expertise in ticketing systems, desktop deployment, and application support services enables him to streamline processes and improve service delivery.
In addition to his technical acumen, Tyrus is a self-starter who thrives in team-oriented environments. His proficiency with tools such as Office 365 and Mac systems allows him to provide comprehensive help desk support, ensuring that users receive timely and effective assistance. As he continues to contribute to Shift4’s mission of delivering exceptional software solutions, Tyrus remains committed to enhancing the overall customer experience through innovative support strategies and a focus on continuous improvement.
Software support Lead Analyst at Shift4 (FORMERLY APPETIZE/SPOT-ON), ATLANTA, GA, APRIL 2022 TO PRESENT in April 2022 to Present
Software Support Analyst at Appetize- Now Part of SpotOn in July 2021 to April 2022
Network Operations Center Technician at MARTA (Metropolitan Atlanta Rapid Transit Authority) in January 2019 to June 2021
Service Desk Agent at MARTA (Metropolitan Atlanta Rapid Transit Authority) in February 2018 to December 2019
Value Added Service Representative (VASR) at Customer Engineering Services in July 2014 to January 2018
Noc Engineer at mBlox in February 2014 to April 2014
Technical Support Analyst at Dell/IBM in August 2013 to February 2014
Technical Remote Specialist at SupportSpace, Ltd. in November 2011 to July 2013
Technical Support Specialist at Elgia, Inc. in October 2011 to November 2012
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Herzing University, Network System Diploma, October 2026
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Customer Support
Software Support
Desktop Deployment
Ticketing Systems
IT Service Management
iOS
Microsoft 365
Mac
Application Support Services
On-call Support
Phone Etiquette
Microsoft Azure
Office 365
Creative Problem Solving
Communication
Jira
Zendesk Customer Service Software
Elo
Pax
Airwatch
Troubleshooting
Technical Support
Windows 7
Microsoft Office
Networking
Software Installation
Computer Hardware
Hardware
Help Desk Support
Software Documentation
Active Directory
Windows
Network Administration
Access
Windows Server
Windows XP
Laptops
Salesforce.com
XP
CCNA
Analytical
Windows 10
Help Desk
Problem Solving
IT support
Desktop Application Support
Critical Thinking
Attention to Detail
Logical Thinking
Content Management
Product Support
Hardware Installation
Self-Starting
Product Training
System Maintenance
Team Oriented
Teamwork
Tech Support
Technical
Technology
Technical Services
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What is Tyrus J email address?
Email Tyrus J at [email protected], [email protected] and [email protected]. This email is the most updated Tyrus J's email found in 2026.
What is Tyrus J phone number?
Tyrus J phone number is 4047920740, 4045733102 and 4048397804.
How to contact Tyrus J?
To contact Tyrus J send an email to [email protected], [email protected] or [email protected]. If you want to call Tyrus J try calling on 4047920740, 4045733102 and 4048397804. (updated on September 02, 2024)
What company does Tyrus J work for?
Tyrus J works for Shift4 (FORMERLY APPETIZE/SPOT-ON), ATLANTA, GA, APRIL 2022 TO PRESENT
What is Tyrus J's role at Shift4 (FORMERLY APPETIZE/SPOT-ON), ATLANTA, GA, APRIL 2022 TO PRESENT?
Tyrus J is Software support Lead Analyst
What industry does Tyrus J work in?
Tyrus J works in the Computer Software industry.
Tyrus J Email Addresses
Tyrus J Phone Numbers
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