Tw Yap
Consultant (Hospitality) at Guidepoint Singapore | Singapore
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Tw Yap currently serves as a Consultant at Guidepoint Singapore, specializing in the hospitality sector with a focus on the hotel, resort, and serviced apartment industries. Leveraging a robust background in hotel operations and management, Tw brings a comprehensive understanding of the intricacies involved in delivering exceptional guest experiences, optimizing operational efficiency, and driving strategic growth. His expertise encompasses a wide spectrum of hospitality services, including pre-opening and post-opening management, quality assurance, and service excellence, which are critical in ensuring the successful launch and sustained performance of hospitality properties.
At Guidepoint, Tw applies his deep industry knowledge to provide clients with actionable insights on market trends, competitive positioning, and operational best practices. His experience in sales and marketing, coupled with a keen understanding of brand strategy and customer satisfaction, enables him to advise clients on enhancing their market presence and elevating guest engagement. Tw’s proficiency in property management and SOP development ensures that operational standards are consistently met, fostering a culture of excellence across diverse hospitality settings.
His background in training and development, including teaching English as a Foreign Language, complements his consulting work by enabling him to communicate complex concepts effectively and tailor solutions to diverse client needs. Whether advising on service optimization, revenue management, or staff training programs, Tw Yap’s holistic approach ensures that clients receive strategic guidance grounded in practical, real-world experience. His industry-specific skills and hands-on expertise make him a valuable partner for hospitality organizations seeking to innovate, grow, and excel in a competitive landscape.
Consultant (Hospitality) at Guidepoint Singapore in January 2023 to Present
General Manager (Wuxi Rocase Boutique Hotel & Serviced Apartments) at Jade Riviera (Wuxi) Development Co. Ltd. ( A Member of Hong Leong Group in Singapore) in June 2017 to December 2022
General Manager at Mason Pine Hotel Bandung in January 2015 to January 2017
General Manager at Choice Hotels International in January 2013 to January 2014
General Manager at The Daulat Hotel in January 2012 to January 2013
Area General Manager at Fairlane Hospitality in January 2011 to January 2012
Hotel Manager at Wangz Hotel in January 2009 to January 2011
Residence Manager-Somerset Grand Cairnhill Serviced Residences at The Ascott Limited in January 2005 to January 2009
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AHLEI - American Hotel & Lodging Educational Institute, Other, August 2026
AHLEI - American Hotel & Lodging Educational Institute, Diploma, August 1996 to August 1999
La Salle P.J. Selangor, August 1983 to August 1987
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Overcome Obstacles
Contract Negotiation
Customer Service Management
Financial Performance
Strategic Thinking
Sales & Marketing
Guest Satisfaction
Customer Satisfaction
Forecasting
Brand Strategy
Property Management
Time Management
Microsoft Office
Teaching English as a Foreign Language
Customer Service
People Management
Sales Management
Branding
Pre-opening
Yield Management
Hotels
Negotiation
Rooms Division
Hotel Project Consultation
Training
Operations Management
Front Office
Budgets
Management
Food & Beverage
Restaurants
Marketing
Cost Management
Guest Service Management
Business Development
Sales
Serviced Apartments
Resorts
Hotel Management
Budgeting
Marketing Management
Hospitality Industry
SOP Development
Brand Development
P&L Management
Chinese Language
Bahasa Indonesia
English Language
Microsoft PowerPoint
Housekeeping
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Discover more about Guidepoint SingaporeWhat is Tw Yap email address?
Email Tw Yap at [email protected]. This email is the most updated Tw Yap's email found in 2026.
What is Tw Yap phone number?
Tw Yap phone number is +6586061586.
How to contact Tw Yap?
To contact Tw Yap send an email to [email protected]. If you want to call Tw Yap try calling on +6586061586. (updated on March 09, 2025)
What company does Tw Yap work for?
Tw Yap works for Guidepoint Singapore
What is Tw Yap's role at Guidepoint Singapore?
Tw Yap is Consultant (Hospitality)
What industry does Tw Yap work in?
Tw Yap works in the Hospitality industry.
Tw Yap Email Addresses
Tw Yap Phone Numbers
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